It's obvious to me they are more interested in making a quick sale rather than obtain a repeat customer or positive feedback. I purchased a brand new Forrest River Grand Surveyor from Couch's RV Nation. Prior to the sale I had expressed, specifically, to both the salesman, brannon and the service manager Kyle, that I would not accept Castle Rock tires (other wise known as "china bomb tires". I explained I had an incident of one exploding on the highway causing thousands in damage and nearly causing an accident!. These tires have a known concern of this happening. I was assured that the camper would have Goodyear Assurance tires. When I picked up the camper, it did have the Goodyear tires however unknown to me the spare tire that was covered was one of the Castle Rock tires which I did not check until I was home 10 hours away. I spoke to Kyle , he agreed that he understood my concern before the purchase but now that it is after, he is not willing to make any restitution. He even became short and nasty with me saying " I'm not going to discuss it again"! This took me back and it was only the 2nd time I spoke to him about it. I purchased the tire myself, but I should not have too since they knew my concerns before the sale. if they want a satisfied customers they should carry out promises. Don't they know campers belong to "RV groups and share experiences? My conclusion is I want the fast sale and don't care about customer satisfaction. We're doing the right thing. I also want to share that they did a lousy job of prepping the vehicle. I don't believe they checked anything since there were many large problems with the camper that would have been caught and fixed before the sale like no water going through the city, water, plumbing due to hoses being too long and kinked within the construction. All four of the leveler motor wire harnesses were cracked. Exposing wire. The shower nozzle was clogged. None of the holding tank sensors worked due to miswiring. There was a drain spout on the roof that was missing. The refrigerator latch was physically broken off. And a few other things that would have been caught if they simply checked the RV out before the sale like they are supposed to. My initial feeling was that this was going to be a stand-up company, but I realized that is not the case. Now that I look at reviews, there is a list of unsatisfied customer complaints with the better Business bureau. Show less