Keystone Arcadia reviews

Purchased the RV brand new after 1.5 years had to replace one of the roof a/c units. The black tank clean out doesn't work. The refrigerator just went out at year 2. Now again year 2 the furnace fan is going out. Worst Purchase ever! Stay away from keystone products. They look great at the dealership but the quality of on board equipment is sub par and unreliable. Quality on the inside is awful as well. Cheap wood grain tape on all door edges peals away in a very short time. My trailer is less than three years old and I am the original owner. Run from keystone. Show less

Biggest mistake of my life. Workmanship was the poorest I have ever see. Should fire all that worked on it along with supervision and quality control. All should be ashamed to let that workmanship out the door. Corporate disgrace!! will surely show and pass this garbage to anyone that is considering jeystone Show less

Looks are deceiving. This is probably one of the first built fifth wheels and Keystone takes no responsibility. We had to fully replace 18 trusses due to poor manufacturing and design. The trusses were made with 1x2 and didn't reach the side walls. The roof is rated to walk on, yet it can barely hold the weight of an average sized person. Keystone natually blamed snow load despite a mild and minimal snow. It cost us over 12k to fix. Keystone won't help! Half our roof wasnt insulated and the living/dining room pullout was sagging. Fridge stopped working on our second season. Many minor fixes had to be made aswell to trim, wiring, leaky sink. Beauty is only skin deep, look beyond and you'll see all the flaws. Run don't walk from this trailer!! Show less

We bought it after looking at them at the dealer, great lay out for us and fancy enough to go on family trips. The quality is not there, falling apart since day 1! 1. Awning ripped within a week at the seams and left arm bent making it hard to extend and retract. 2. All trim pieces popping off these are not glued, all staples, nails holding ceiling backing off. 3. AC unit in master bedroom not properly sealed, allowing moisture to build up and drain inside bedroom from condensation. Talk about quality control! 4. Discoloration on floors, almost like moisture is trapped between the flooring and vinyl flooring causing a mold like discoloration. Also, screws backing off under vinyl flooring by kitchen island. Flooring not properly glued down, peeling off. 5.Bunkroom ceiling, this is a HUGE one. Bubbling from water sipping in. This condition has worsen since discovery, this was documented during the first week it was delivered, NOW I actually just discovered that water found its way inside. Again, this was like this since delivery but now it is actually worst and you can see water damage. 6.Draining valves are weak and garbage. Oh by the way these are mislabeled!!! I can't even understand their quality control process, oh yeah NONE! 7.Tires are CHINA BOMBS!! they suck, not good, had blow outs within 1000miles and tore the fenders and damaged the sides. 8.Sliding doors in bathroom and bunkroom misaligned but they do the job. 9.Spare tire mount, why even have one? it sucks. 10.Propane tank valve inoperable would not turn. I have taken to the dealer to try to get them repaired, but as it always happens, BEST WARRANTY but painful to get them to honor it. Let's not even talk about how long it takes for them to just give the green light for repairs. WILL NOT EVER BUY ONE AGAIN!! Show less

Terrible manufacture quality. When first got it, solar was not working, radio not working, bedroom pull out was coming out crooked, screen door not latching properly. Was so disapointed with this camper that i wanted to bring it back to dealer and get my money back. Show less

We purchased a 2022 Arcadia 3370BH in May of 2023. We shopped for a while and based on price, features, and how we wanted to use the RV, this was the unit we landed on. We converted the bunkhouse to an office and that went very well. We are very handy, can do plumbing, electrical and carpentry so not intimidated by working on the RV as needed. My guess is that quality on units across brands and models suffered significantly during COVID. This unit is no exception. Little stupid mistakes in construction are very common. If something needs 4 screws they used 2 tops. Example, kitchen drawers, I basically had to reinstall the slides for drawers. Various plumbing connections weren’t tightened, which wasn’t caught at factory or dealer. I believe these SHOULD HAVE been caught if someone was running this RV through its paces before delivering to a customer. Water pump missing screw anchoring to unit, therefore it vibrated a lot when it was used. The tank drain valves are problematic. Had one replaced already and now Grey 1 is stuck open. Valves were mislabeled (have seen this in other reviews). Lots of trim inside that needed attention. The windows weren’t caulked, save one. They all need to be based on performance in rain. The “inverter ready” outlets are a joke. It’s basically ready for you to work on rewiring to hook up an inverter. I don’t see how someone who can’t or doesn’t want to work on the unit would be very happy with it. Lack of documentation from factory is ridiculous. The HVAC units work well, fridge is fine, stove/oven/microwave work as one would expect. Unit has ample storage. We bought this unit right in my opinion. When I finish fixing it it will work very well for us. Converting bunkhouse to an office worked extremely well for us as we both work remotely and are living in the unit basically full time. Show less

We purchased our new 2022 Keystone 377RL from Riverwind RV Sales & Service in Andover Kansas in March 2023 and they have been a professional and fair dealer. They beat all sales competitors in price and provided a great trade in value as well. We inspected it prior to delivery and had all the normal issues such as several trim sections loose, gap in the lower aft wall to the floor panel, pulling and loose screws in several locations, no strain relief to the positive battery cable, gouge to the edge of the counter top under the cabinets, etc. After the maiden ring out trip to a local state park, all the main items worked well such as the refrigerator (both gas & electric), both AC Units (very quiet), electric hot water heater, microwave, solar electric charging system and furnace. No issues with the fireplace, TV or sound system either. However, the grey water tank for the shower and bathroom sink filled to the max somehow when water system is connected to RV Park "city water". There must be a check valve or some other issue allowing water to flow into the grey water tank un-commanded. The shower hot water valve would not shut off completely as well causing a drip drip drip onto the shower floor (annoying) but was not enough to fill the tank to the maximum level which of course caused the shower floor not to drain. One other issue on other reviews was the dump valves were miss marked; "Grey Water" was actually the "Black Water" valve. Both living room slide outs need to be adjusted when extended and retracted. Bulb seals were not contacting the frame on both slides when fully extended. Right forward rubber gap trim came loose and was flapping on the side of the trailer on the way to the RV Park. Had to stop and punch it back in and duck taped for security. Both main slide outs forward and aft floor tile corners buckle when fully extended causing a tripping hazard. Aft awning forward mount bracket is missing 2 securing bolts out of 5 required. The Auto Leveling Instructions were incorrect. When coming off the initial leveling program to go home, it said to press the up arrow first when it should be the down arrow. Bottom line is an in-depth good quality assurance inspection is severely needed by Keystone Arcadia before any RV leaves the factory. Show less

We purchased our Arcadia 3660rl during Covid. As everyone is aware, finding new RV's was almost impossible. When my wife and I discovered the Arcadia we were pleasantly surprised with the interior colors and styling. The price seemed to be more reasonable compared to other manufactures as everybody was over charging at the time. The floor plan is pretty similar to other manufactures, so nothing special there. We have towed the unit 12,000 miles since we have owned it. It as been across the country from Idaho to Florida and from Southern California back to northern Idaho. I have towed in all weather conditions. I have to say it tows great! We have also spent 6 months worth of nights so far in the trailer. The good: fresh water storage, grey and black water storage, updated interior colors, bedroom closet storage, washer/dryer hookups, basement storage, ease of access to work on things, no blown tires yet (usually that happens within 5000 miles). The bad: Workmanship (you can definitely tell that it was built during Covid), front slide improperly sealed and leaked terribly, the refer slide gouged the floor, all pex fittings leaked, improper sealing of shower drain flange, TV cabinet hinge broke, barn door bracket pulled away from mount, terrible labeling for water convenience compartment, closet clolthes hanger rail is a terrible design and had to be reinforced. Would I recommend the trailer? Maybe, to someone who is handy and is going to modify the trailer for boondocking and dispersed camping. I would not recommend to the folks who like full hook ups every night. Hopefully, Keystone figures out their workmanship issues. BTW, our trailer spent almost 3 months at the dealer getting the warranty issues worked out. Show less

I bought this trailer online and did not inspect the unit before taking delivery. Big mistake. I have been working with the dealership along with Keystone direct. What a joke. I need the vinyl replaced in my slide. Keystone requested the repair center cut a piece of of vinyl and patch it in. I request a phone call from a manager so I could voice my concerns, and nothing. Nobody from Keystone will return calls. If you buy a Keystone product make sure there is nothing wrong with it. You will not get any support. KEYSTONE IS A JOKE Show less

AVOID this 5th wheel. Looks far exceed quality. Keystone has been awful to deal with—thank goodness for Camping World of London, KY. They have been our saving grace. Problems have (thus far) included: Broken TV and hinge system that fell off during first transport; broken air in living room, broken electrical that prevented fridge from working, chairs, and electrical outlets from working; messed up trim everywhere, mislabeled levers, 2 leaking windows, bathroom mirror coming off the wall and screws leaving about a foot long scraped out area, black tank lever not working correctly, pantry shelves falling, shelf behind TV breaking, and cable not working. There’s probably more—we’re only in our second outing. Buy anything else—she’s beautifully deceptive. Keystone is excellent at apologizing for their sub par product—just not good at actually repairing or replacing or preventing. Show less