Bought Sanabel 3802 from GeneralRV in Tampa on way back to PA discovered serious water leak went to General RV in Elizabethtown Pa expected to have to leave it for a month or two. This was experience with other tv dealers Service was waiting for me Never had to unhook they found leak fixed same and I went home 2 hours max I was was happy and surprised Show less

I Wish I could leave a “0” rating! We drove 8+ hours to deal with this location and put a deposit on a motorhome before we left. Although our sales consultant was great, the motorhome was “sold” by another salesperson due to a cash offer on our sales consultants day off. We were never contacted until after the fact by the sales manager (Tom P.), who was rude and covering his tail since the fact that there was a contract on the unit already. No chance we would ever buy from General RV, or recommend them to anyone else. We have called the General RV corporate office and also, since we have followed Matt from Matt’s RV Reviews for quite some time and took the trek to General RV in Ocala because of his videos, we tried to contact Matt back, as we spoke to him by phone on the day of contract signing. We have not heard back from anyone. Funny thing is, when the cash deal fell through, they had the nerve to call to see if we were still interested. Find a local family RV dealership to deal with and stay away from the likes of General, and other dealership chains, they are all the same, promises, promises, promises, with no true ethics in the sales realm. Show less

General RV is HORRIBLE … PLEASE DO NOT BUY FROM THEM … Horrible customer service, they told another manager we never reached out .. Absolute lies. Please shop around. This company is HORRIBLE … Absolute truth. Buy a camper and they are no where around to help on issues Show less

I had a leek in my brand new camper they said they fixed it one month after purchase 1 year and 3 months later the front of my camper literally rotted away. My insurance company Said it was a manufacturing defect and would not cover the repair so I went to the manufacturer and they said it was 3 months outside of the warranty and would not repair it so I took it to a repair facility to find out how much it would cost to repair which was $7,000 the least expensive I could find I went back to the dealer to see if they would help with the repair costs they originally told me that they would give me $3,500 which was half and then I went ahead and got it repaired and they refused to pay me half. We do not buy the adventure ATI brand by primetime RV they will rip you off Show less