I initially spoke with Bruce, who was extremely knowledgeable and friendly. With no appointment scheduled, I walked in, and he showed me the coach. He knew the history and the details, unlike the big dealers in Florida. I returned with "the boss" and met with Josh who knew even more than Bruce about the previous owners and this motorhome. After a test drive and minimal discussion, we offered a fair price and purchased the unit. Their service department is well stocked and will address all the minor issues. Delivery is within 2 weeks and as it stands, we could not be happier. The sales and service departments are a family owned and operated business, so there was no "sales manager" to or "service manager" scenario. Truly a one stop shopping experience that I recommend highly. Show less