CAVEAT Emptor- Whitehorse RV center will turn your dream of RV ownership into a nightmare. I submitted the following review to WH-RV sveral days prior to posting here. I never received any follow-up after my unpleasant visit or this review's submission.
After searching for over a year and a half for a Clas...
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CAVEAT Emptor- Whitehorse RV center will turn your dream of RV ownership into a nightmare. I submitted the following review to WH-RV sveral days prior to posting here. I never received any follow-up after my unpleasant visit or this review's submission.
After searching for over a year and a half for a Class A RV, we found a suitable used Winnebago Journey DP at Whitehorse RV Center. During inspection, I noticed that 1 leveling jack did not retract fully. This was a safety and drivability issue. After being assured that this problem would be addressed, we left a deposit in late April and returned several days later for a test drive which went well enough. We set a pickup-up date in mid-May. Whitehorse did not look at the leveler until 4 days before the pickup date and determined a part was needed. So we cancelled the first date. Then a week later, another part was needed. My Wife and I took several leaps of faith with the additional delays for what was originally characterized as a simple problem by WH RV staff. On May 20, we were told the RV would ready by May 28 so we scheduled Wed, Jun 2 for pickup (2 weeks later).
On Jun 2, we arrived with full payment in hand, we each took a PTO day from work, and I had a friend from PA join me as my copilot due to my inexperience. After a fast paced walkthrough, I requested a demonstration of the leveler jacks; they did not work at all; no extension and no retraction. So to be clear, the technician caused a leveling system that was 88% operational to be completely non-operational, and never tested it in the week before our scheduled "big day". Had someone followed-up and informed us, we would have rescheduled. Clearly this was a failure to communicate on their part. After some hasty, incomplete and highly speculative diagnosis, it was conjectured another special part was needed, causing another multi-week delay. After reflecting on this particular instance of ineptitude, the wasted PTO, repeated travel back and forth, and other issues, we lost confidence in their ability to deliver honestly and on a timely basis and decided to walk away. At no time before we left WH RV Center were we approached by any manager, salesman or authoritative person to entice us to reconsider or even apologize for this debacle even though we gave ample opportunity and time to be approached.
Between the incompetent technical staff who rendered a partially operational subsystem into a completely non-functional one, our disingenuous salesman, the absentee management, and lack of interdepartmental communication, I cannot understand how a business can treat customers like this. My wife and I are people of modest means and this was a really big deal and a lot of money for us. Coordinated PTO days are not easy to schedule. Our time meant nothing to these people. It was like they tanked the jack demonstration on purpose so we would ultimately be fed up and bailout so they could sell it to someone else for better terms.
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