I recently took my pop up that I bought from them new,to get some repairs. What a mess first of all they had a new person answer my call ,that had no idea how to answer my questions. I understand giving someone a chance to learn there new job,however please have some idea what is going on With your job ,with our putting me on hold for every question. then comes the manager to answer my questions (she was rude at best) defending her new worker, the way she was talking to me you would never known that I had bought my trailer from them. next before you can set a appointment you have to pay them one hour wages $175.00. a tad high . So after a month of waiting the manager calls me and tells me that they had fixed the wiring issue that they did not fix. Then she tells me what parts they had to order yet ,I asked about the new table top That was in my work order and was told that it comes from the factory and I would have to pay for shipping ,ok and your point was? Again being rude as we we talking then she said she would need a deposit on ordering the table top . I was like I gave you a $175.00 deposit already, rudely she said ok we will order it. 2 weeks later the guy in the shop calls me said trailer was done. Go to pick up camper and no table top and wiring not fixed. All I can say is I am glad that I never have to deal with them again. I don't write reviews very often, however I had to let other know what I went through. Show less