Bought 4 year old Midwest Weekender from Kalispell dealership. Drove nicely back to NM, but house battery would not hold charge. Stopped at Co Spr shop and they said to put long charge on it. Did that and headed from NM to west coast only to have battery continue to fail. Stopped by Las Vegas shop and they replaced the house battery free of charge. Since then I have been to the (nearest) Co Spr dealership for winterizing, summerizing and miscellaneous items. Have extended warranty and they have replaced macerator, toilet flush and leaky outdoor shower with minor deductible cost to us. Prompt (when they can get the parts). Friendly and helpful. Am considering ordering my next vehicle from Van City largely because of their continued good service. Show less

I am extremely disappointed in this service department. I called to set an appointment 2 weeks in advance of the scheduled appointment date. I even received an email from Van City RV confirming the appointment day and time, 3/31/2021 at noon.This was important to do because I had to drive 230 miles to get to the dealer. I also called the day before the appointment to confirm and also to discuss the work to be performed. The service manager told me we were all set. The following day when I arrived, I was told that the techs were very busy and might not even look at the van that day. Why did they set an appointment with me if they couldn't even look at it that day? If they had told me in advance that they couldn't work on it that day, I could have decided if it was worth it to drive 230 miles?(460 round trip). As it was,I couldn't stay in Colorado Springs for days until they decided they had the time to look at it, so I just took my van and drove 230 miles home. Total waste of time and gas money. Show less