We purchased 2022 Freelander 26ds from this place Starting with the sales lady realy pushy aggressive disrespectful attitude Not very honest especially when comes to final price numbers lots of misleading information Customer service especially very horrible Service department always Not doing what they promised The button line is just to upcharge It has been a nightmare for the past 7 months Show less

From start to finish our journey to find “the one”, has been an learning process. After not finding that what we were looking for closer to home, we checked out Mesa RV. Many of these reviews are very negative. Our experience has been very positive. EVERYTHING we encountered throughout our purchase & pickup went well. Any & all items/issues were addressed and taken care of promptly. Overall we are pleased with our purchase. We did have to use the warranty (the small table) but they handled it promptly! The staff was very very nice, informative and they repeatedly asked us if we have any questions or did we need anything, water - soda etc. Even let me use their loaner car to get lunch for us (we had a couple things added & they did the final prep). Shout out to Gambino, Letty, Justin , Max and Matt Y’all made our experience even better! Show less

Basically sold a lemon never return calls buyer beware. With all the options do yourself a favour and head somewhere else. Cant leave any pros as there werent any hours long awaiting at all time and never returning phone calls. Watch out for how well they listen too. Never very good Show less

Unfortunately, we had a HORRIBLE experience with Tom's Camperland of Mesa. We live in our camper, and I would say at least twice a week, we gripe the words "Tom's Camperland" because of permanent problems their service department caused to our camper. When we took it in for a window replacement, they insisted I leave my truck with them to "prevent them damaging our camper by moving it with the forklift." So, I got rides to work for several days only to find out their forklift driver cracked the mirror on my truck. Our fridge ended up needing replacement soon after and Tom's needed to replace my mirror they broke. When we brought it back in, it took several days longer than expected, which cost us extra money to stay in an Air BnB, as I mentioned, we are full-time in our Cirrus. Then, the staff, besides Gabe (who was fantastic), was extremely unprofessional AND broke another piece of my truck, a latch on the door handle. They did fix it the next day, but they required me to miss hours of sleep, as I am a night-shift nurse, after and before work. The service person we were working with hid in his office and had Gabe talk to us instead because he was too scared to apologize or tell us about any of the issues (we were informed of this by other employees). I never even recieved an apology email or any follow-up communication from Brent, who goes by B.H. The workers also left tools and a hat in our bed (which they should not have been in anyway) and drinks and fishing lures in my truck. They had to take out our big window to remove the defective fridge, and they replaced the shades upside down and did not put the plastic frame back all the way. They also scratched the window, and installed so that it has never fully shut since, which is extremely dangerous to drive with. They broke off a magnet I had installed with gorilla glue to hold our front door open and didn't even tell me that they did it until I realized it was sitting on our steps. SAVE YOURSELF from this horrible, unprofessional service department Show less

I live about six hours from Mesa Arizona. I emailed them to see if they had a specific trailer in stock. This was on a Sunday. They said yes they had the trailer I wanted and it was in stock. So the next day I decided to drive the six hours to purchase the trailer. When I got to the dealer they said they did not have the trailer in stock, and proceeded to try to sell me a different trailer that they had a large inventory of. Classic bait and switch. I gave them a chance to make it right and they refused to do so. Beware, dishonest sales practices! Show less

Purchasing from this dealership was one of the best experiences I've ever had. They were very friendly, professional, and accommodating. I feel like right now I must be blocked since I cannot get their assistance with what I called about. But before now, they were great. A lot of the issues I have had with my trailer have been manufacturer issues, not dealership issues. However, their unwillingness to assist at this point is a dealership issue. I plan to sell my current trailer and buy the exact same one. But because of their unwillingness to stand by their product even at my expense, I will not be repurchasing at this dealership ever again which I'm sure they would be happy about. Show less

3 months before taking our RV in for warrant repairs, I coordinated with service dept rep Jacob. There were emails, phone calls and extensive noting of thing that needed to be done and finished within the week we left it with them. We live full time in our RV and had to rent a place for $1000.00 that week while they had it. They knew this was a huge financial strain on us and they knew their job when we dropped it off on the Saturday before our appt on Monday. Jacob went and blue tapped all issues needing repair and fixing with writing all down as he went along. I called on Monday afternoon to inquire how things were going and he replied” we are going to get to it, but we are very busy”. Reminded him this was costing us daily. Called midweek on Weds, left message with no answer back. Called first thing Friday morning and he said” Looks like everything is good to go for a pick up on Saturday, I’ll talk to my technician and call you back, otherwise come in the morning”. No return call back. Show up at noon on Saturday. Jacob not there, but Asst. service manager Brendan? takes up to our RV in back service lot. All over the ground was nails, screws, garbage, metal pieces strewn all over as I walk around RV. Walked in our RV and only 2 items were stapled into place and they made a mess of that as well. They over screwed a frame plate for cabinet above Rv and broke it, NOTHING on our list was completed. I was extremely upset and asked for Manager Allen. He said “ I will talk to Jacob in the morning. I’m really sorry and I’ll call you first thing on Monday morning to find out why items left with us were not addressed”. I call at noon on Monday and Allen is not in store, left msg for call back. Call Tuesday at 10;00am, nope no Manager in but Jacob will call me back. Jacob calls and explains” I think there was a misunderstanding. I thought you asked for a “diagnostic” look over of RV to see what was wrong” WHAT??? I told him, “why would I have spent this time and effort 3 months before appt to get approvals from Rv manufacturer, tell him time after time , we have to move out of Rv and get a rental in Phoenix and that it was going to cost us a lot of money.” Dumb struck, extremely angry, no call from Allen the General Manager and NO reimbursement for our rental for the week that we needed to move into and they DID NOT DO what they said they would. On a side note, as we were hitching up our rig, another rig just like ours was bought from Toms. The gentleman was with his elderly father. He told us they drove 8 hours from CA to pick up their new RV. They were also told by Toms that their rig would be ready to haul home when they got there and that the rig would have a issues fixed and cleaned. He was very upset as well and exhausted from the drive he told us. On our rig, when I dropped it off, it was washed and cleaned inside and out. When I picked it up, I started crying because there was overspray of product all over outside. On the inside it took us 4 hours to clean it before we could move back into it. I went through 2 boxes of swifter mop pads, saw dust, greasy hand prints, etc. I will attempt to add photos and video from husbands phone of many photos I took during this horrible experience with Toms Camperland of Mesa, AZ Show less

I like to start off by stating this organization is as worthless as a wet dream, no I take that back, a wet dream is better, at least you get something from it. My family and I are sure glad I found out what a pos placed this is. First have in stock what your own web page says you do, and next time someone calls to verify that you have those units available, don’t tell them “yes sir, we have plenty” only for them to waste gas and ½ of Saturday driving for nothing. I would say that this is a common practice to get you in store, but since we were there for over an hour and not one salesperson asked if we needed help, I can’t say that. To bad what happened Friday night and picking your backside was more important than sales. Serious everybody go to their competitors you be way better off even if you have to pay more, and maybe travel out of state, this place sucks that bad….. Which I would have listen to the dozen or so people who told me to avoid toms camperland. Show less