We bought a used unit (2018 Grand Designs Imagine) from Stinnet in April of 2021. We had shopped around extensively in the area and felt good about the process at Stinnet. The unit looked like new and it was hard to tell if it had been used at all. We opted to purchase the AGWS warranty Platinum Plus plan thr...
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We bought a used unit (2018 Grand Designs Imagine) from Stinnet in April of 2021. We had shopped around extensively in the area and felt good about the process at Stinnet. The unit looked like new and it was hard to tell if it had been used at all. We opted to purchase the AGWS warranty Platinum Plus plan through the dealership as we had concerns about the axles on the unit (the axle concerns came from the only bad reviews we found about that model). The dealership assured us there was no recall on the unit and everything was fine. We also purchased the 'Peace of Mind' package to make sure that the service department did a '250 point inspection' and replaced the battery, topped off the propane, etc. to prevent maintenance items from popping up in the first year of our ownership. We took the unit on a short camping trip to Brown County State Park the first weekend after purchasing it. I found two small holes in the roof that first weekend, but being handy, patched them myself and chalked it up to a minor miss by the dealer. We placed the unit in storage till our big trip we had planned for 3 months later. It had not rained on the unit at this point.
When we brought the unit home to pack for our trip in August 2021 , we immediately found water damage to the floor under the slide out. At this point we felt like we would have time to bring this up after we returned home from our month long western trip. We wish we would have had more time with the unit, as the entire trip we had problems with electrical ooutlets, the fridge, the water heater, the battery charging system, the battery itself (supposed to be new), the slide out leaking, and the axles- the main item we were worried about. In fact, we were not even 600 miles into our ownership of the unit before we noticed heavy irregular wear on our rear tires in central Missouri (we were traveling out of Louisville). We ended up replacing tires, an axle, multiple faulty outlets, a battery, running propane for our fridge the entire trip, rerouting for the axle replacement and loosing food, lodgings we paid for, incurring more lodging expense outside of our itinerary and dealing with poor warranty service to boot. We never even received a call back from the multiple calls we placed to the dealership to ask for assistance.
When we finally returned home, we stopped on the way into town to confront the manager at Stinnet. He hemmed and hawed about their responsibility and assured us after all we had been through that he would still put his own family members in our unit, no worries! He welcomed us to bring the unit in for service to try to iron out the problems. I dropped off the unit to allow them to do the right thing and fix the problems. In the meantime I pursued AGWS for a warranty claim to cover extra lodgings, spoiled foo, broken axles, and new tires. Then, after a month and a half the dealership called us to let us know that some things had been fixed but they needed approval before fixing the floor , as that would be costly. Then they told me that they had an invoice for the work they did to fix the other things the 'Peace of Mind' package should have addressed prior to us taking ownership of the unit. Thats some balls folks.
Around this same time, we were told by the people at AGWS that they don't cover broken or bent axles, even though their warranty paperwork clearly states that they do. The infuriating argument I had with them is not fit for this review, by suffice to say they are a con operation; arguing about the meaning of words and playing other semantic games to avoid honoring our claim.
At this point, I have finally spoken for the first time on the phone with the manager I talked to on Sept. 14th in person while driving home. He told me no one had notified him that I was trying to get ahold of him, even though I had been requesting a conversation with him for almost 2 months.
We spent an additional 3k in repair parts, unexpected lodgings, spoiled food, and incidentals to prevent being stranded a 1000 miles from home while on our trip. This all unfolded from mid April of 2021 to mid September when we returned the unit for repairs. Now it has been 2 more months and they still have the unit while we deal with their poor communication, lack of responsibility, and slow pace. I thought they would rather eat several hundred dollars of repair cost than have a bad review or lawsuit, but here we are. STAY AWAY!
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