Voted most helpful review
victor
Georgia, USA
Reviewed on January 20, 2024
HORRIBLE EXPERIENCE all the way around. STAY AWAY!!!
Be aware they have a lower price on the website, but charge a $1995 dealer fee, another $899 dealer fee, and force you to get a hitch for another $699 that costs around $300. They also want you to put a deposit, but charge you a 4% credit card fee as well...
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HORRIBLE EXPERIENCE all the way around. STAY AWAY!!!
Be aware they have a lower price on the website, but charge a $1995 dealer fee, another $899 dealer fee, and force you to get a hitch for another $699 that costs around $300. They also want you to put a deposit, but charge you a 4% credit card fee as well.
They will fill out the paperwork and not give you signed copies. There is a packet pre-made with all the documents. I wrote on the bill of sale that they would give me a copy of a roof inspection. They put white out over it when they sent it via email later. Just got the slimy car dealer vibe with the way they did everything.
On top of that it seems most of their units are older models that have been sitting around for years. We have many issues with the trailer.
One we noticed while onsite was the water heater and the tech tried to resolve. Part way through he left without saying a word. I saw him getting into his car and followed him. He started cursing about the owner saying how he told him to leave that he would not pay overtime. Sadly as I was there waiting. He left and another girl came out with attitude.
She said how she had so much training on the water heater and that you turn off the gas and flip the gas switch on for the water heater. When it does not see gas the electric will turn on. We tried that for 20 minutes and it did not work. I thought that was a idiotic idea, but I did not want to fight with her.
I pulled out a surge strip to plug into another outlet and pugged in the water heater. I then proceeded to turn on using the switch I saw from youtube. She got mad and stomped off saying if I was not going to listen to her she would not help. We left that on and the heater started to work.
The owner then spoke with me and said he would fix it next week, and see about delivering it to me. After the mess I just went through. I told them to put it back together as I did not trust them to fix it, or deliver it to me. I kind of wanted to just get my money back and leave.
That was a good decision as I went to a repair shop and they took about 15 minutes to troubleshoot the power and found the wire was not connected to the breaker properly. After he hooked up again the heater started to work. I was told if the tech hooked up the water heater to the fridge outlet, as he was trying to do that the breaker would have kept popping. That would have been too much draw on the circuit. So beware having them do any work if you buy from them or not.
To make it worse this was purchased on October 19, and they have still not filed the paperwork with the DMV for the sale. This was supposed to happen after 30 days, and we are now at 90. It just shows how bad of a dealer they are.
I will include some good numbers if you do not heed the warning, and purchase anyway. I have called all three to lodge complaints.
Georgia dealers association 770-432-1658
Georgia used car board 844-753-7825
Governors office 800-869-1123
The last call was to an attorney. Use them at your own risk!!!
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