Bought a KZ from them and they never got me the backup camera they promised to get from KZ rep that said he would throw it in if I purchased the camper at the RV show then on first trip air conditioner shorted and burnt some wires and fried the air unit. Dropped the camper off by appt 2 weeks later on April 2 for repair for what they claimed would be approximately 2 weeks. Called them on May 2nd and they still had not even touched the camper with my family having vacation planned for 2 weeks later. They claimed they would have it fixed by the Friday prior but did not have it fixed so I lost deposit on vacation booking. Was told they needed to replace the AC unit but should have the camper ready by my next vacation on July 4. Today I called KZ instead of Shaw to find out where the claim stood and they said they didn’t receive anything about the problem until June 13 then they needed and addition document filled out by Shaw that the air conditioner manufacturer needed and that they had contact Shaw multiple times before they sent the document requested and did not send it until June 23 so now my camper is still sitting at Shaw RV and I am more than likely going to loose the deposit to campground for a 2 week July 4 booking and have a very upset family due to Shaw RV negligence. Very poor customer service! Do not buy here and do not get service here! Show less