They made false promises, misleading statements and sold me a termite infested RV van. This is absolutely the worst, dishonest, scam dealership I have ever dealt with. Purchased a 2001 Dodge Ram Leisure Travel Freedom from them on October 15, 2020. Informed them that I needed the Van in 3 weeks and was takin...
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They made false promises, misleading statements and sold me a termite infested RV van. This is absolutely the worst, dishonest, scam dealership I have ever dealt with. Purchased a 2001 Dodge Ram Leisure Travel Freedom from them on October 15, 2020. Informed them that I needed the Van in 3 weeks and was taking it on a trip across the country from Portland to Orlando with the whole family, my wife and two kids, ages 3 and 6. So I needed it to be safe and road ready. Ken the Salesmen said yes, Ken said yes to everything and assured me that everything would be done, parts ordered, van fixed etc.. 2 weeks later I show up after making several calls and texts to him to hear the status of the Van. I was a little worried since he never called me himself or contacted me to tell me how it was going. When I showed up I saw the Van sitting there in the same place it was when I last saw it and not a thing was done to it. Same broken locks, broken vent covering, broken air conditioner shroud, broken tail lights, etc. 2 weeks later, nothing was done.
With just 2 days before our leave I paid a visit to the dealership again because I wasn’t getting updates from Ken and he wasn’t able to confirm for me that anything was getting done over the phone. So I show up and the mechanic s are under the van repairing the sewage line with rubber cement glue and tape. Told me they just noticed it was leaking and needed to fix it. They were also working on repairing the generator which had a choke problem and was not running smoothly and loudly pulsing. The second to last day we have to leave and they are just now discovering these major problems and trying to get the work done at the last minute. I noticed that the external broken parts that I was promised replacement on still were not replaced.
I came back on the last day and they were still under the van repairing the generator. The mechanic took me inside to give me the tour of all the systems. Refrigerator was broken and did not turn on. The door lock was also broken on the refrigerator. Locks on both closet and bathroom doors broken. Propane indicator was stuck on full and was never repaired and the black water indicator was broken. The rear Air lifts were not functional. Head light was out. Power steering fluid Empty! But they didn’t care. Taillight was still broken. I was so irate at this point and so frustrated. My wife and kids were all packed and waiting for me to arrive with the van. So I just took the title and the keys and drove off. Half way through the trip, the sewage undercarriage started to leak waste and urine under the vehicle. Cruise control broken and never worked. The Engine light came on. The Hazard lights and signals stopped working. On the Highway the Tire Rod and Tire that was being held on by bolts on the rear door snapped right off and onto the road, tearing a hole in the back door. So we lost the rod and spare tire on the highway! They didn’t even do an oil change. The oil was old, thick and black. On top of all that, we later discovered there was a leak coming through the old ceiling fan and water had damage had rotted the inside walls, creating mold and termites!!! The whole vehicle was termite infested and molded inside the walls. I certainly learned my lesson. Don’t believe anything a dealer tells you about a vehicle and don’t every skip getting it inspected by a third party. They sold me a conversion van that was completely worthless. DO NOT DO BUSINESS WITH THIS DEALERSHIP!
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