On 9/29/2022 we called a service center listed with our purchased insurance through the dealership, because we noticed some water damage in the kitchen area. The technician informed us of a bad rubber gasket in the shower valve and repaired and billed for the work. I decided to file a warranty claim for the damage to the panels, so I called Winnebago Warranty Center. October 2022, I explained to the warranty representative that there had been a leak in the shower caused by a faulty rubber gasket, and as a result there was some water damage on the paneling facing the kitchen around the pantry and fuse box area. To my knowledge this was the only visible damage I could find. The rep was able to send this to her team and get it approved for a warranty repair at a certified Winnebago service dealer. Out of the choices she offered me, San Antonio RV in Seguin, TX was the closest to my location. I reached out to them and spoke with John Stenger who is the service manager. John explained to me that Winnebago requires a thorough inspection of all possible damage, and it would take a bit of time. This took roughly two or three weeks for him to assess the damage and put together the work order to submit to Winnebago. After a few days John told me that Winnebago denied the claim, which was surprising to me considering the rep told me that it would not be denied. After further discussion with John, it came to light that SA RV submitted a claim for water damage and several other items that were not discussed. Red flag! I told John that I would call Winnebago and find out what the issue was, he advised me not to do this and that he would have a warranty representative call them and straighten the issue out. Another few days went by, John let me know this time the claim was accepted, and they would order the parts and begin work. I found out that the reason the claim was denied was because SA RV decided to add additional items to the claim without my knowledge, one being an issue with the slide and another with a bent jack and who knows what else. Several months go by, along with several loan payments and us still without the RV, which was purchased to accommodate my son's living arrangement while going to school. I tried to reach John on several occasions and when I did, he always told me Winnebago didn't have the parts, or they sent the wrong parts, or they were back ordered for months on end. Finally in June of 2023 he claimed he received the parts and would work on it now. I let him know that my situation has changed, and I would like to sell the RV. He put me in touch with their salesman named Stan and we agreed on a consignment price. All of June and most of July the RV still did not get advertised. When I finally got someone on the phone, they said it still wasn't repaired and pictures hadn't been taken to put it on the site. Late July images finally went on the site, and it was listed. Again, no communication from their end, several attempts were made to discuss progress and calls were not returned. Pictures of the RV were half-assed with clutter and areas that were still being repaired, no staging and no effort to really try and sell it. At this point I decided to consign with another company that may take selling the RV more seriously. I contacted PPL Motorhomes out of New Braunfels, Tx and decided to consign with them. When I went to inspect the RV before transporting it from SA RV to PPL, I noticed that there were several items of value stolen from the RV. I contacted the owner of SA RV, has name is Matthew and he is an arrogant jerk, he did not take any responsibility for these claims. The RV made it to PPL on Monday, October 9, 2023. PPL received the RV and started an appraisal by inspecting the unit. PPL informed me that there was water damage, scratches, broken trim and a few other minor damages. The water damage is on the driver's side by the water hook-up, the same side SA RV was fixing the damage. He also informed me that the damage took place while the RV was in San Antonio Rv's possession when they hooked it up to the city water. At this point I contacted the owner of SA RV who basically played games with me while putting me on speaker phone so his staff could hear the conversation and laugh at my claims. I am trying to be as thorough as possible and realize that this is a long review, but it's part of the timeline and also hoping to bring awareness as to the poor professionalism and dishonesty exhibited by the owner and staff of San Antonio RV. We purchased the RV on 08/20/2022. San Antonio RV had the RV in their possession for almost a year and stole roughly a thousand dollars of personal items and ended up causing another 4k of damage that I am on the hook for. I gave the owner an opportunity to be a stand-up guy but he is not. Best I can do now is spread the awareness and take him to court. This is my starting point. Show less

Be very cautious with these guys. I spoke with the salesman over the phone about a 2017 palomino 181 fbs that is advertised for 12888. He said that the price is 15k out the door and acted oblivious about the advertised price of 12888. Said he has never seen that price listed. Very sketchy to say the least. Show less

Don't trust these guys. They simply don't back up what they said. They ketch me with a good price, give me a buyer order on April 17th, I've been in touch with them step by step until we've our approval on April 27th, mentionned to Nick right away that we're ready to proceed then asked for some extras (washer/dryer, front stand and couple of goodies). Yesterday, May 1st, Nick told me the price increase by $8K for the same unit. Spoke with the sales manager Stan who don't care and says it's the new price if we still want it... They're robber. Be aware of this kind of business. Show less

Purchased a new forest river Cherokee and we love it. They had good prices didn’t have to spend a lot of time negotiating. It took about a week to get ready after I purchased it but it was worth the wait and the Cherokee 26dbh is a great floorplan first couple trips out. We stay local, but can’t wait to get on the road and go to Montana. Show less

San Antonio rvs in seguin has some of the nicest employees Ivee ever come across they were so nice with helping me browse their selection of rvs I talked with tanner and he’s a great representative for the company look forward to doing business with them soon than you for your help Show less

Bought a brand new sportsmen camper. The propane line was cracked and the refrigerator didn’t work. I took it to the dealership to get the propane line fixed. They new about the fuses not working in the refrigerator but still charged me for the fix because I was not able to bring the camper in being a travel nurse. Not to mention gas money and time to take it to the dealership the first time. No one offered any compensation. Will never trust them again. Show less

The sales dept. and finance dept. is amazing. The service dept. is the worst. Do not deal with Tim, he has no honor or integrity at all, I have found more honorable people in back alleys and skid row. Show less

Dealership does sub-standard Dealer prep. We took possession of our trailer in 100-degree heat with an inadequate electrical hook up making it very uncomfortable to properly look thru the trailer to inspect. During our travel from TX to WA we encountered many issues that caused damage to items in the trailer. Upon contacting the Dealer were punted to the Manufacture and after going back and forth in a blame game between Forest RIver and the dealer we gave up and had a Mobile repair service fix the items at a personal cost of $900. This dealers customer service is garbage and the manager is rude and completely inept about providing quality service or communciation. I wouldn't ever buy anything from this dealer or Forest River again. We are currently selling our month old 2020 trailer now because we are so disgusted by the experience. Show less