Voted most helpful review
JAMODO
Montana
Reviewed on February 23, 2022
The dealer will not stand behind their product or advocate for the customer when it comes to repairs. We would not recommend the 2021 Jayco Greyhawk we purchased for the poor quality of assembly of the unit. This includes multiple brackets that were not attached, ground wires present, but not attached, shades...
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The dealer will not stand behind their product or advocate for the customer when it comes to repairs. We would not recommend the 2021 Jayco Greyhawk we purchased for the poor quality of assembly of the unit. This includes multiple brackets that were not attached, ground wires present, but not attached, shades that fell off while driving etc. Failure of components (Velvac mirrors, toilet valve that leaked, wiring related to Norcold fridge. I had to make many repairs myself because as we discovered the Jayco warranty is a farce, the inconvenience of taking the unit to the dealer and the blame they all put on component vendors. There dealers are good at the sales process however provide poor customer support and do not stand behind making the customers happy. If you buy one I hope your handy and can make most repairs as I have. Additionally make sure you have a Ford dealer in your area that will cover Ford repairs for RVs, most do not. We had to make a 600 mile round trip to have a recall taken care of.
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