Voted most helpful review
Matt B
Ohio
Reviewed on September 15, 2022
We were in the process of trading in a 2018 travel trailer to purchase a ROCKWOOD 5th wheel. The sales process was great, up until the point I received a text 3 days prior to our appointment. The Sales Representative had mis-quoted our trade in value by $6,500. This was after the phone conversation with ...
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We were in the process of trading in a 2018 travel trailer to purchase a ROCKWOOD 5th wheel. The sales process was great, up until the point I received a text 3 days prior to our appointment. The Sales Representative had mis-quoted our trade in value by $6,500. This was after the phone conversation with the Finance Manager to finalize terms, interest rate, payment, warranties, etc…. In order to keep the deal, we needed to put an additional $6k down. Luckily, we had not put our deposit down on the coach. After several days of texts and emails, and a request to call the Finance Manger, they were (miraculously) able to keep the payment at the quoted price. (No clue what the deal actually looked like). In the end, we ended up cancelling the deal, and purchased the same rig at a different dealership. I thought this situation was handled very poorly, and could have been resolved the same day, keeping the deal as is. Never once did I receive a phone call from either the sales person or the leadership.
Sales
Service
Parts
Warranty / Support
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