They are out of business now. The owner did not believe us about the problems with the trailer. The young service man Scott was very helpful and DJ the salesman but the others were rude to us.Need better dealers. Need more knowledgeable people who really know the products.We had to do constant follow up to get our warranty repairs done. Had to go in person because no one answered the phone. Show less

My name is Ronnie Taylor. I am a single parent of 6 children. (4 with Autisim.) We have been saving for at least 5 yrs to get a RV. Its a way we can go on vacation as a family, be together and save money while visiting and learning about nature. A RV would enable us to go places as a family, we normally wouldnt be able to go or see.  We found a 2015 coachman leprechaun at RV Liquidators in Clovis Ca. It was in our price range and the Right size for our needs.  We decided to pay the little extra and buy from a dealership instead of a privite owner.(we felt it would have a more strenuous safety check, ect) boy were we wrong!   We live in Humboldt Co., so it will take us 7 hrs to go down and pick it up.in talking to the finance manager Danille(Dan's daughter) for at least a week or so,   We decided to " Go for it".  After all, we were told it has been thru a Deep inspection and has Passed all the tests. When we went to pick up the rv, it was pouring down rain and Thank God it was.  Heres my story, and Oh boy wat a story too!  The owner Dan, a little chubby guy, was Very nice and went the extra mile to show my daughter and I how to do the awning, ect.  We were told it had a Vigious inspection and were specifically told, No Leaks. We took care of business and started to head home. I was following my daughter who was driving the rv.   Next thing u kno, the hazards are on and she's getting off the fwy. As I pulled up to see wats wrong, she stated were taking it back. As she was getting on the fwy, water started Pouring out from above onto her like a slow faucet!  So we get back to the rv place, remember, we drove 7 hrs to pick this up, and now, the owner is Ignoring us. So I go into see his daughter Danille. She tells me " I'll be right with u, these people have Waited a hr for me". I said " Your shitting me, we just drove 7 hrs from up north to get here!" I was frustrated so I went back outside. My daughter and owner were standing 10 ft back from me watching The two mechanics on the roof trying to figure out where the water was coming from. I was in the front of the RV looking to see if I could see. As I flipped down the right visor, I noticed dry water stains.I looked closer on the seat and saw more dried water stains. I asked the owner to please come look at the water damaged visors and seats. He totally Ignored me and kept talking past me looking up at the two on the roof. He kept trying to say it was a " Fresh leak" and advised the guys on the roof to caulk it. (Remember, its Pouring down rain and there caulking the roof?"  I said again, " sir, if you would Please come look at this visor you will see it's Not from today. It's a problem that is Pre- existed . I also stated the fact that it could have black mold up there and my family has asthma. After Ignoring me further, i stated "I Don't want this RV."  He Yelled out " it doesn't have black mold."As the mechanics were caulking the roof and trying to figure out where the water was coming from, I asked him Once more to please just come look at the visors and he will see this was a Prior problem. He started to yell at Charged at me from 10 ft away. Dan got up in my face within 1/18th of a inch as his eyes were bluldging and his spit was flying as he yelled in my face  "I have had Covid and it took my M****F**** eyesight! I cant See!"  I was in Shock! Out of Instinct to protect myself,  I Yelled back;   "Get out of my face you Covid Bastard!"  That's when he told me " Get you F***ing rig Off My property. I don't have to do Shit for you! By law, I Don't owe you Nothing. Call me a Covid Mothef***. I said, "No, I called You a Covid Bastard."  OMG! My daughter was in tears watching this Maniac Run down her mom Yelling and Spitting like a Wild Man! He Contuined to make a scene and Tell me to get Off His Property!   It was the Most Horrible experience I ever had! I should have read the reviews. It's All there. People say, " the owner likes to Inore you, cuss at you, and throw you off his property." Another says, "The owner doesn't Honor his contracts." I swear, he must have told me to leave and he doesn't owe me "Shit" by California law, at least 10x. I should have read the Reviews! It's All there!!  After a hour of abuse, and us Not leaving, he Finally said he's going to leave it up to Danille,  if she wanted to give us our money back. Then he reminded us 1 more time, By California law, she doesn't have too.  The Only California law I'm aware of is a Lemon Law! So Of Course we got our money back, but Not before we were Verbally Abused More. I honestly don't know how they are in business! Or even how they Sleep at night! Show less

We bought a 5th wheel here and everything was great until they got the money and then they stopped caring at all. We were supposed to have the truck here Friday to get the hitch thing put in the bed of the truck. I’ll give it to them, we were a few hours late but that doesn’t excuse any of the stuff they did. Firstly, it was suppose to be a 6 hour job. Well they couldn’t finish Friday, no biggie bc it was our fault it got there late. Saturday rolls around and the owners daughter calls and says they’re missing a part and they can’t get it until monday. So all weekend our truck sat there. Today, Monday, rolls around and we call to find out what’s going on. We talk to the owner and he says he had our truck driven to a different business to install the hitch bc his guys couldn’t figure it out. So not only did his daughter lie to us about what was going on when we talked to her Saturday, but the owner took it upon himself to drive our truck across town and have work done on it by someone we didn’t know without our permission. We were just going to let all that slide bc we’re just ready to be done with the whole situation. Well we’re waiting around to finally get the truck and hook up the 5th wheel and all kinds of stuff is going wrong (the lights won’t work, the hitch isn’t connecting, OH YEAH AND THEY DIDN’T EVEN PUT TEMP TAGS). I’ve kept my cool up until this point. I kept reassuring the mechanic guys that it’s not their fault and we’re not upset with them. Well I asked a salesman about the temp tags. First time he called someone and then told me she can’t print it remotely. I responded with “So we’re supposed to just drive it illegally home?” He looked at me, shrugged, and walked off. The second time I asked the salesman what they were doing about it he shrugged his shoulder and stated “it’s not my job” and walked off. That’s when I lost my cool with him, chewed him out a little bit, and told him to get the owner out here right now. I asked two or three workers for the owner to come out and talk to us so we can figure out the temp tag situation and he never does. The third time I ask him about the tags and when the owner is coming he states that the owner is trying to print it out. After about 45 mins of trying to get someone to do something, the owner sends the tag out with a worker. I’m boiling hot and ready to blow a gasket at this point. The owner finally comes out right at the end when the workers were finishing up putting new lights on the camper. All I said to the man was “I can’t believe how unprofessional this whole ordeal has been.” He proceeded to raise his voice at me and tell me “I don’t want to hear a single word from you. I don’t care about anything you have to say.” So I reply with “Sure thing, our lawyer will be contacting you.” He then tells his workers to stop putting the lights on the camper and tells us to leave. I went and sat in my car and my husband tells him not to speak to me like that. He replied with he has a short fuse when people threaten lawyer with him. Ummmm, you yelled at me before I said my lawyer will contact you so that doesn’t make sense. I really can’t believe how this man conducts business. We were willing to let all the crap go if he would have just came out and at least offered an apology and tried to smoove things over. Instead he ignores us, avoids us, yells at me, and tells us to leave bc I’m rightfully pissed off. Don’t do business here. After reading all the other reviews with similar experiences I have no idea how this place is in business. My husband and I are probably the easiest people to deal with. I’ve never even written a bad review before. That should tell you how awful this owner is. He made me come completely out of character. I own businesses and never in a million years would I treat customers like that, especially when they’re pissed about my wrong doings and ILLEGAL actions. 😤 😡 Show less

I have purchase a 2021 Rockwood 5th wheel from this company. While in the sales process the sales person asshured my wife and I that if there were any problems with the unit they would take care of it. The first sign of trouble was during our initial walk through. It felt very rushed and short leaving us feel like they did not care about the customer of our questions after spending a lot of money on a unit from them. Our first and second issues were water leaks under the kitchen sink. I had to fix while on my first camping trip we took. there was a lot of water damage to the cabinets. When we took the trailer back for our first round of warranty issues most things were taken care of and with good craftsmanship. However the trailer i purchased had a bumper installed that had been repaired poorly by the factory. I had asked that this be fixed. When I went to pick up my trailer the service teck again was very shor and I felt like I was being rushed. When I inquired about the bumper he told me that the Factory was not sure they were will to replace the bumper since it was just a visual issue not a structural issue. I tried to call the service department at the dealership and was told I could not talk to them I could only email them. So much for customer service!! Fast forward 6 months we take several trips in this time frame with no issues. We had noticed a couple of things and noted them. We went on another trip then we had issues. The toilet would not hold water and the shower was leaking behind the wall. So we set an appointment Via email since this is the only way we can communicate. Long story short the dealership could not duplicate the water leak and or the toilet issue. I was treated as though I was Moron by the service tech. I was very upset when I Picke up the unit. and Oh by the way The claim to fix the bumper was approved but the dealership could not fix it. I was supposed to call Forest River to set it up some place else. That was news to Forest River when I called them. So back to the water leak in the shower. The dealership could not duplicate the issue but the leak started the first night of our vacation and almost ruined it. I have sent my email to the service manager a week ago where I vented a little and asked when I could bring it in to get fixed. I have yet to hear from RV Liquidation Center of Clovis. Stay away from this dealership!!! The team at Rockwood / Foirest River has been great to work with so far but the Dealership is BAD DO NOT BUY AN RV FROM THEM AS YOU WILL NOT GET ANY SERVICE AFTER THE SALE!!!!! Show less

I would not recommend this place. The sales department did a good job, but getting any work done on the new RV while it is still under warranty is near impossible. The right hand does not communicate with the left hand. I believe the service department knows what they are doing but their hands are tied without the office setting up the work. Took our RV to a different dealer to have the warranty work done and found out RV Liquidation had never registered the RV under our name. I had to make that call to Forest River personally. These guys are just after the sales, and then you are on your own. No follow up. No return phone calls. Go to a different dealership. Show less