I wish I could leave 0 stars. This was the most unprofessional place I have ever worked with, with 0 customer service. I work in the customer service industry so I know that the customer isn't always right but in this instance we were. We gave them MULTIPLE chances to get things right and they kept failing. We bought a new camping trailer at an rv show and the whole frame was rusted, it was dirty, part were missing, the ceiling was cracked, I could go on and on. And they tried to compensate us with a $50 gift card. They had us drive 90 mins each way multiple times just to have nothing fixed. They promised a lot afterwards and delivered nothing. Lesson learned, never buy anything from a show and don't trust petes rv Show less

We ordered a 2023 Timberwolf 39CA by Forest River in October 2022. On April 17, we did a walk through and signed papers. During the walk through, my husband pointed out multiple little things that needed to be fixed (brick wall popping off, molding that needed to be nailed down, and a door not opening correctly). We also asked for a sliding screen door, a ladder to the roof and a vent cover for the bathroom to be added. We signed papers, which included a prep fee. The following is all of the issues that we have had since signing. Four weeks later, after multiple attempts to obtain answers on our part without response, we received a phone call with quotes for a screen door and ladder however, they would not arrive before our scheduled delivery. The vent was installed as asked. The camper was delivered on May 12, as scheduled. The driver quickly left and it was quickly noted that there were multiple issues. First off, we found a screen door within the camper that Pete’s was happy to charge us for because they did not know it was present. Nothing we had noted in our walk through was fixed. Additionally, all shipping wood was present within our camper, the camper was absolutely filthy, along with a spilled Cumberland Farms drink that had been left in the camper at the dealership. Glad we paid a prep fee! There was a dent in the side of the camper, multiple scuff marks, and a gouge in the floor from the refrigerator being installed. Pete’s was notified of these issues as they were discovered between May 12 (date of delivery) and May 20. On May 20, we discovered the washer/dryer combo shook so violently that we could not use it. It literally made the shelf it sat on pull out of the wall. After leveling and ensuring the washer/dryer was not too full, it continued to shake violently. Pete’s RV was made aware of this on May 22. On May 25, Ozzy Aponte (Service Manager) noted the issue was because brackets were missing and he was going to ship them to us. We haven’t received them yet (June 19). On June 3, we discovered one of our toilets that hadn’t been used yet was broken. All of the above is in addition to poor workmanship during the manufacturing with shower walls not flat, crooked cabinet handles, and crooked accent light covering among other things. Ozzy escalated the issues to Bobby Shlosser (Regional Director of Operations) and they have continued to say they “want to make this right” but have made no action towards doing so almost 6 weeks later, even after seeing picture evidence and admitting that he didn’t like what he saw. The only suggestion has been that the camper be returned to Pete’s however, we have already spent hours leveling the camper and hard piping the sewer drains so we find the option not acceptable. At this point they are not returning our phone calls or text messages. Don’t buy a Timberwolf from Pete’s unless you want poor manufacturing and service. Once they get your money they no longer care! Show less

In early March my wife and I ordered a new Forest River Wolf Pup camper for ~$23,000. A few weeks later I got a message from the salesman that the camper order was missed and that the order was put in on that day, delaying the camper a few weeks. That was OK and understandable but only the first item that leads to this point. The camper was delivered to the dealership on 4/10 and I scheduled a delivery of 4/18. 4/18 comes around, I go for the 90 minute orientation/pre-delivery that ended up being about 15 minutes. I drive the camper home, park it, level it and go to extend the slide-out (this camper 75% of the total length expands, without it expanding the inside is unusable. Doors are blocked and there is no walkway at all) and it jams, makes horrible noises and completely breaks. I immediately reach out, they tell me they will pick up the camper before the weekend (it’s Wed, 4/19 now). I hear nothing Thursday and then finally get a call after 6pm on Friday, letting me know they will pick it up on Saturday at 6AM and that they have secured their top-tech to come in on his day off, just to fix my unit that day. Great! During those few days I notice that the bathroom door is too small for the jam and will not stay closed, the kitchen table is mounted very crooked and the main door/fire escape also does not fit properly. The main door is wearing heavily to where metal is hanging off to slice you when you operate it. The door is not easy to open as it gets jammed closed from the door being too large for the hole it’s in. Saturday afternoon I order pizza for the shop as I felt grateful for the tech coming in on his day off. Monday comes along, no call or update. Tuesday I call and told they will call right back with the update. No call back. I call on Wednesday morning, I’m told I will get a call “right back” no callback so I call again in the late afternoon to be told, they’re still troubleshooting the issue. That was what I was being told over the next couple of weeks, where I lost reservations for a campsite that the dealership swore I wouldn’t miss as the camper would be fixed beforehand. Well, 3 weeks or so late I get a voicemail that it’s all done and ready to pick up. I scheduled going up there with the salesperson I had been dealing with for a couple of months now, when I get there the greeting I get is “Oh, you really should have called before just showing up. We’ll try to help you out but it’s going to be a while.” After 30+ minutes of waiting, the service manager brings me out to show me my camper, the main door was untouched, still hard to open/close, heavily worn and unacceptable. The table, untouched and still very crooked. The bathroom door, untouched and still not staying closed and the slide-out, the guy was showing me the side of the slide-out that didn’t have an issue, outlining how perfect it is. I went around to the side that had the issue and the new replacement is already heavily worn and showing missing metal from it being misaligned. The service person proceeded to tell me that this is how it should be and that the other issues are normal. I disagreed and this person proceeded to argue with me that a newly ordered camper should have these issues. I demanded to speak with some executive of the company and was put in touch with the service director, Bobby. He at first seemed like he cared a bit but quickly I found that during phone conversations he frequently mutes the call and puts the phone down or has conversations with others as when I'm done talking there is dead silence for 10-30 seconds, you can hear the phone unmute and then the question asked is ignored and he says a generic response. I bought a brand new camper that only functioned for the drive home and now is having to be structurally torn down and put back together and at no point was it delivered free of defects. It's 5/26 now and there is no estimate of time. They've told me for now a 2nd week that the manufacturer is being flown out to look over the unit as, it seems they're unable to repair it. This is still an ongoing story but being that it's camping season, I wanted to get this word out there before they claim move victims! Show less