Glad to see I'm not the only person to complain about the service I didn't receive at northgate rv center. My 2021 solitude sat thier for 119 days without being looked at, I picked it up and left. Never plan on returning or sending any referrals. I did report your poor customer service to grand design, all we could wish for is your dealership close it's doors. Show less

Terrible plsce to buy and service your RV. I made an apointment one month in advance. They still kept my RV for over 10 weeks and never even touched it. I got fed up with their excuses and took my camper to another dealer. Three Way Campers in Kennesaw corrected all my issues and had my camper ready in 8 days. I will never return to Northgate and I am happy to share my experience with everyone I meet. Show less

I must say I had a terrible experience with North Gate RV. I dropped my trailer off after a 7 week wait. They kept my trailer for 13 weeks! I needed the 2 door windows fixed from the failed window adhesive allowing window to slide down 1 inch, adjust the awning not nesting right, and put a handle on the black tank gate valve. They charged $82 in labor to put on a $9 handle that requires 1 screw! They detached and reset the windows cracking the outside piece and caulked it doing a terrible job. It is also separated away from the door panel. For that they charged $365! A new window only cost $50. Thinking it was all under the extended warranty they did inform me it was not except the handle which was below deductible. Ha! I would normally do this myself, but I had a work related accident requiring at least 2 surgeries and was unable to physically repair. I called and spoke with the service manager who assured he would look into my concerns. One month later after our initial conversation, with several messages left to see what they would do for the outrageous $82 handle charge and breaking of the window, I have had no response. I would strongly recommend that this dealer be avoided. Show less