I wanted to take the time and share our experience in purchasing our new class C Leprechaun 298KB from MHSRV.
I have to say, after reading some of the reviews, we were concerned. However, they had the Motorhome we wanted at the right price, so we moved forward. Being first time buyers, we did our due diligen...
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I wanted to take the time and share our experience in purchasing our new class C Leprechaun 298KB from MHSRV.
I have to say, after reading some of the reviews, we were concerned. However, they had the Motorhome we wanted at the right price, so we moved forward. Being first time buyers, we did our due diligence and researched what we wanted. We also hired an independent inspector to inspect our RV. This was well worth the money spent, especially if you are not able to see it prior to purchase. There were a couple of hiccups, but David Garza, our salesman, was very attentive and proactive in helping us to get it resolved to our satisfaction.
We decided to proceed forward and headed up to Alvarado to take a look for ourselves.
From the time we walked through the door, we were welcomed and greeted with a smile. The receptionist was friendly and very helpful. We had driven 8 hours and we we exhausted. She was very kind and accommodating. We had done everything online and wanted to see our Motorhome prior to our signing on the following day. Our Salesman, David was off that day so his associate, Mitch Bennett, was very helpful in showing up around. Our finance specialist Matthew Killiam, took the time to pop in and say hi and also assisted while I was having difficulties with getting the money wire to go through. I continued to have difficulty (big hint: if you bank with US bank, be sure to contact the Wealth Management department to get the wire to go through). We struggled for 3 hours trying to get it done, Chris the finance manager was very kind and helpful in getting this accomplished. Chris also assisted us with our closing, as it was Matthew’s day off. The following day we returned to sign our paperwork and take possession.
Our salesman , David met us on the day of closing and took us to do our walk through.It was a pleasure to meet him because prior to that time everything was done but phone or face time.
I have to say, the star of the day was Omar, our technician! He was a superstar! He gets an A+++ and deserves a raise and promotion! He was very knowledgeable, thorough and helpful during our walk through. He took the time to answer all our questions and did it all with a warm smile. He knows his stuff!!
We opted to stay the night at the campground on the premises. Omar even stopping by the following morning to check on us and ensure all was well and to see if we had any questions.
We headed over to the store before heading home, to pick up a few things and use our store credit. The cashier was very sweet and offered us more store credit for during a review. We opted not to do that because we were pressed for time and wanted to get on the road. I also wanted to make sure that I took the time in writing my review. She was surprised and didn’t want us to miss out on the opportunity but honestly, I didn’t want to rush my review for a few bucks. It is a great option and opportunity to get more store credit towards your purchases if you have the time, it would be worth doing.
Overall, we just want to say, don’t believe the negative! We had a great experience! There was definitely a family atmosphere and everyone was very helpful. Even when we encountered some hiccups along the way.
To be sure, is a stressful process. A couple tips…be thorough in your due diligence. Hire an independent inspector, it’s worth it, especially if you are new. Remember, you are purchasing a house that is going down the road, there will be issues! Blaming the sales facility for issues is like blaming your realtor, it makes no sense and gets you nowhere.
Finally, we had a stellar process and are now proud owners! Enjoy the journey!! Thank you again everyone at MHSRV for helping us to make our hopes a reality!! Cheers!
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