The service department is a joke. We purchased our class A from here and the sales people were nice and eager to sell. The price was good. I liked that they let you "camp" there on your first night to figure out if there are any problems. The problem is that once you have problems after you take your rig home then it is impossible to get into contact with anyone in the service department. It took 6 months to finally get in to have warranty work done. One of the things that they "repaired" under warranty was a leaking slide out. I was told it was not adjusted properly at the factory. Well after the first rain a few months later it continues to leak in the exact same place, after several emails and multiple messages and 5 months later to get it in they now they won't fix it because they say it is out of warranty. Same thing with the rear view camera. My suggestion is to find a place that has a decent service department. Show less

I left our 45' class A for service. It set there for months with know thing but excuses. I was told I needed front end parts that after spending $1,800 to special order the parts, I did NOT need. The under dash AC was not staying on with passenger side controls. They charged us to locate and repair, claiming a vacuum hose came off under the dash. In the past year we drove the coach 2 times and both times AC problem was still there. We took coach to a truck mechanic and spoke to Newmar and found out the under dash AC does NOT work on vacuum. I requested MHSRV contact me to find out what they were willing to do about there dishonesty but they would not respond. I had to go to MHSRV in person and was told it was past 90 days, they refused to correct there incorrect and dishonest services. BUYER BEWARE!! THEY WILL DO ANYTHING TO TAKE YOUR MONEY. VERY DISHONEST. Show less

I wanted to take the time and share our experience in purchasing our new class C Leprechaun 298KB from MHSRV. I have to say, after reading some of the reviews, we were concerned. However, they had the Motorhome we wanted at the right price, so we moved forward. Being first time buyers, we did our due diligence and researched what we wanted. We also hired an independent inspector to inspect our RV. This was well worth the money spent, especially if you are not able to see it prior to purchase. There were a couple of hiccups, but David Garza, our salesman, was very attentive and proactive in helping us to get it resolved to our satisfaction. We decided to proceed forward and headed up to Alvarado to take a look for ourselves. From the time we walked through the door, we were welcomed and greeted with a smile. The receptionist was friendly and very helpful. We had driven 8 hours and we we exhausted. She was very kind and accommodating. We had done everything online and wanted to see our Motorhome prior to our signing on the following day. Our Salesman, David was off that day so his associate, Mitch Bennett, was very helpful in showing up around. Our finance specialist Matthew Killiam, took the time to pop in and say hi and also assisted while I was having difficulties with getting the money wire to go through. I continued to have difficulty (big hint: if you bank with US bank, be sure to contact the Wealth Management department to get the wire to go through). We struggled for 3 hours trying to get it done, Chris the finance manager was very kind and helpful in getting this accomplished. Chris also assisted us with our closing, as it was Matthew’s day off. The following day we returned to sign our paperwork and take possession. Our salesman , David met us on the day of closing and took us to do our walk through.It was a pleasure to meet him because prior to that time everything was done but phone or face time. I have to say, the star of the day was Omar, our technician! He was a superstar! He gets an A+++ and deserves a raise and promotion! He was very knowledgeable, thorough and helpful during our walk through. He took the time to answer all our questions and did it all with a warm smile. He knows his stuff!! We opted to stay the night at the campground on the premises. Omar even stopping by the following morning to check on us and ensure all was well and to see if we had any questions. We headed over to the store before heading home, to pick up a few things and use our store credit. The cashier was very sweet and offered us more store credit for during a review. We opted not to do that because we were pressed for time and wanted to get on the road. I also wanted to make sure that I took the time in writing my review. She was surprised and didn’t want us to miss out on the opportunity but honestly, I didn’t want to rush my review for a few bucks. It is a great option and opportunity to get more store credit towards your purchases if you have the time, it would be worth doing. Overall, we just want to say, don’t believe the negative! We had a great experience! There was definitely a family atmosphere and everyone was very helpful. Even when we encountered some hiccups along the way. To be sure, is a stressful process. A couple tips…be thorough in your due diligence. Hire an independent inspector, it’s worth it, especially if you are new. Remember, you are purchasing a house that is going down the road, there will be issues! Blaming the sales facility for issues is like blaming your realtor, it makes no sense and gets you nowhere. Finally, we had a stellar process and are now proud owners! Enjoy the journey!! Thank you again everyone at MHSRV for helping us to make our hopes a reality!! Cheers! Show less

Just purchased our 3rd RV due to upgrading & larger RV. Fantastic experience, top notch all the way! The selection & prices CAN NOT BE BEATEN Justin, our salesman - has always taken care of us in advance of our long trip to the dealership - making it worth our while. Joel prepped our coach & did an outstanding job. His attention to detail was our best yet! Thank you Joel! We are upgrading our sofa to theater seat’s & getting it all done in the same trip which saves us big time Highly recommend this Dealer & Team Thank you MHSRV Alvarado Show less

I was wanting to purchase another Rv through them . But apparently they don’t want the business . Called at least 4 times and they would forward me to someone that didn’t want to help me and never returned calls. I think they must of changed ownership because their customer service is really bad now. Anyway i guess i will buy an Rv some where else since they didn’t want a chance to sell me one. Now i would be worried about buying one after the terrible customer service before the sale. Hope they fix their problem soon . Show less

I actually can’t review the work they do. Service and parts never answered the phone or returned the 6 messages I left in 14 days. Took my business elsewhere. I’ll never buy here again. Seriously? I can’t leave a review unless I use 200 characters? Why? That seems ridiculous! Show less

Motor Home Specialist 3.9 (948) RV dealer in Johnson County, TexasOpen 2,754+ OverviewReviewsPhotosProductsUpdatesAbout Reviews from the web DealerRater 2.3/5 190 reviews RVInsider.com 2.3/5 33 reviews Google review summary 3.9 (948) Reviews Allcoach 50 golf cart 34 receptionist 21 airport 19 +6 Sort by Most relevant Newest Highest Lowest Helene Wood Local Guide·85 reviews·9 photos 3 minutes ago NEW We purchased a 2022 Galleria Coachman in June, it's now Sept. I'm STILL waiting for Abbey from the service dept to return my phone calls, regarding the status of our table that was missing from the unit. I've spoken with Abbey twice, only … More Tasha Moore 2 reviews·1 photo 4 months ago ***BUYER BEWARE*** Do not purchase from Motor Home Specialist. Giving 1 start because I can't give anything less. We were pressured for a quick decision in order to get the coach to "prep". Once at prep your deposit becomes … More 24 Rusty Minter Local Guide·354 reviews·24 photos a month ago I liked their selection and I was ok with nobody following us around. I actually prefer looking by myself. But it would have been nice for someone to have at least approached us with a welcome and maybe a card and a phone number. We are still looking 2 Debbie Carpenter 9 reviews 2 months ago Ted was an excellent sales rep. We drove in from Pensacola to buy our RV. He made the process easy, and our RV was checked out and ready to roll when we got there. We were given a training session to familiarize us with our Coach. We … More 4 https://mhsrv.com › rv-sales › mhsr... MHSRV Reviews MHS retains the right to apply partial or all said NON-REFUNDABLE deposit to a future purchase. Online info deemed reliable, but not guaranteed. All materials ... https://www.dealerrater.com › dealer 190 Reviews of Motor Home Specialist - Alvarado, TX 190 Reviews of Motor Home Specialist - Recreational Vehicles Car Dealer Reviews & Helpful Consumer Information about this Recreational Vehicles dealership ... 2.3 (190) People also ask Who owns Mhsrv? What does Mhsrv stand for? Feedback https://www.motorhomespecialistreviews.com Motorhome Specialist Reviews – MHSRV Testimonials, RV ... 5 star rating for MHSRV. Brandon Neal was great to work with! Reasonable prices, a good selection of quality coaches, and great service at Motor Home ... https://www.rvinsider.com › Motor-... Motor Home Specialist - Alvarado, Texas Reviews on RV Insider We were very happy with our salesman, "Cowboy" (Robert Langley) and with everyone at MHSRV. They had the best price, they guaranteed the price on our order, and ... 2.3 (33) Videos 4:07 9:46 In this video In this video 3 key moments 21:25 In this video In this video 10 key moments Feedback https://reviews.birdeye.com › motor... Motor Home Specialist Reviews, Ratings | RV Dealers near 5411 ... My experience with purchasing at MHSRV was amazing for the most part. Very much liked the salesman we had. He talked about how much he loved working there ... People also search for Feedback https://www.bbb.org › motor-homes MHS RV | Better Business Bureau® Profile This organization is not BBB accredited. Recreational Vehicles in Alvarado, TX. See BBB rating, reviews, complaints, & more. https://motor-home-specialist.pissedconsumer.com › ... Motor Home Specialist Reviews and Complaints | mhsrv.com ... Jul 13, 2022 — Motor Home Specialist ranks 93 of 304 in RVs, Motorhomes and Trailers category. The overall rating of the company is 1.6 and consumers are ... https://livinlite.net › Blog The Real Truth - Our Motorhome Specialists Buying Experience Apr 10, 2018 — Now on to the review! We started our search for the perfect RV in mid 2014. ... We also noticed that the prices listed online at MHSRV. Related searches Helene Wood Local Guide·85 reviews·9 photos 3 minutes ago NEW We purchased a 2022 Galleria Coachman in June, it's now Sept. I'm STILL waiting for Abbey from the service dept to return my phone calls, regarding the status of our table that was missing from the unit. I've spoken with Abbey twice, only because she answered the phone. Both times she said she was going to call manufacturer and get back to me. I've made SEVENTEEN add'l calls; left messages for both Abbey and the Service Mgr. and not a single returned call. This is how you thank us for buying from you?! The only good service we rec'd was from their contracts dept. Our salesman, Nolan was going to get back with us and left for vacation the next day. Never heard from him again. The tech, Iaasc was not professional. Joked around too much, didn't know answers to some of my questions and dropped the ball to follow up. Very disappointed in your customer service!! I have a call log if your interested. I'll be calling the manufacturer myself. The one star is for the contracts dept. Update: After contacting Coachmen, THREE hours later... I have a tracking number for our new table from, Coachmen Galleria!!! Motor Home Specialist, you should be ashamed of the way you've treated us. Show less

The most dishonest, poorly run, terrible customer service experience we have every experienced. From the owner/CEO down to the minions, they could care less about customer service and communication. Once the sale was final and they had their money and moved the unit it was pulling teeth to get repair work done and to get updates on the repair work. We had several issues just 22 days into ownership of a Super C Entegra Accodale no one cared or made an attempt to get anything done in a timely manner. We are now going to pick up our Accolade after 56 days of being at their dealership with work still incomplete. Show less

Went in pre-approved to buy a class a Thor. They tried to make it difficult, for us to have it inspected, tried to get my wife to sign buyers agreement without my knowing, and tried to push their financing. Didn't want to let us drive the coach, asked us to come back for that part. Salesmen was nice, but his managers would say anything to move the process along, then began retracting promises throughout. 1 slide and the over head bunk, stopped working while we were there, they never owned up to the fix. We bailed on the purchased and it to 3 days for our refund. Bought an RV at another dealer. Night and day different experience and love our new Tiffin Show less

So I ordered a new Rv from MotorHome specialist. I put down $5,000 deposit to order it. Once the Rv came in, for some reason they could not qualify me. I lost my full deposit, as it was not refundable, I even asked if they can keep on credit. They said no, never received any correspondence just kept my money. I bought and ordered the same Rv from Reliable Rv in Missouri and was approved for financing. I recommend you do not buy from Motorhome specialist, they are so big, you are just a number, and not a customer. Brian Williams Show less