BELIEVE THE REVIEWS!!! The Sales and Finance Dept are great, but the moment you drive your RV off the lot, that's where the nightmares begin. The Service Dept SUCKS!!! They don't honor their word one bit!!! Been trying to get items fixed that were identified during our walk thru, but I can't get anyone to call me back. Buy somewhere else and save your self future headaches. I plan on trading up in 5yrs and you best believe they won't get my business again nor any referrals!!! Show less

For anyone considering doing business with MidState: read some of the reviews and stay away from the Service Department! Find somewhere else to do business. I would leave zero stars if it were possible. Since the purchase in July of 2020, I have had possession and use of our camper for approximately eight weeks. We experienced numerous issues with the camper- powder post beetles chewing out of the drywall, glass top stove exploded, damaged doors, water leaks, and our unit was there for months. Excuse after excuse from the service department, poor communication, delays, lies. The entire service department is an absolute nightmare. Save yourself time, money and lots of aggregation by avoiding this place at all costs. My stove is still missing screws, still full of glass shards, and the water leak in the bathroom- still leaking. The people at Mid State do NOT care about you, your camper, or anything except making a buck. I tried to email/call/left messages for the General Manager, owners, somebody, anybody that would help us get some decent service and satisfaction with our camper, nothing... My experience with Mid State is that no one there values the customer after the sale. I believe there has been an intentional effort to delay timely repairs by the MidState service department by failing to initiate timely requests to the warranty provider, and perform repairs. This behavior began in August of 2020. The service department manager indicated there was turnover in the department to fix this issue, well NOTHING has changed. If employees are underperforming at any level, the senior management team is ultimately responsible and culpable for their performance. Show less

By far the worst company I have dealt with for service and support. I have had issues with my class a pusher and I barely get a call for the service department can't even leave a message. I had to resort to calling the manufacturer. DO NOT BUY FROM THEM Show less

Mid State is AWFUL !!! We bought a brand new camper....poured in water first trip from 3 places. After threatening to sue, we traded for a Class A. Now comes the fun part, they are incompetent at best, morons fit better. Everytime we brought it in for service and minor repairs, they sure charged, but when we went on next trip....issue was NEVER fixed. Five times with different things to be exact. On our last service, again for the 3rd time we asked that the control panel be fixed or replaced. Again it was not and I blew a gasket. So, having learned how to deal with that issue, we headed out on another trip.....winter time. Low and f***ing behold, our heaters no longer worked. Cab or compartment. I looked at my wife and said I bet they did something. Once back, we went across the highway to Camping World. Two of the issues Mid State could NEVER fix even their counter person (along with myself) knew the issue. They fixed those issues with ease. On the heater....which had NEVER had an issue, the traced and ( a what the f**k moment) the wires had been changed around. They fixed it as well. My main issue there is, why were they messing with my heaters/thermostats if I never had an issue? I think they deceitfully did it to keep you coming back. Either way, they will NOW be hearing from my attorney VERY soon! Do yourself a favor, if you are in the RV market, run as fast and far away as you can from Mid State RV ! Show less

I was a return customer, but I don't think I can't brag on the service dept this time. They installed grab bars in the shower leaving the screws through the outside wall. They were going to order new metal and graphics to repair the new camper before I carried it back to Florida. After waiting for some time I returned to Florida 2 months ago and never heard back. Show less

I only rate MidState RV one star because I can't put negative stars. To give them any stars is to rate them too high. I purchased a 23ft Coachmen Orion MidState RV last January and at the time of purchase, it seemed like I was making the right decision. This was my first time buying an RV and I made the mistake of trusting that the sales Staff was informed. In looking for my new home on wheels, I repeatedly confirmed with both Patty, my salesperson and Billy, the head mechanic that the RV would be able to tow my compact SUV (they confirmed this was possible multiple times), that the outlets would run off of the house battery and lastly that the RV got decent gas mileage. I confirmed with both Patty and Billy that the outlets would run while traveling and, only after purchasing the vehicle, learned that this was not the case. I called and they led me to believe something was wrong and it should be working. I was directed to the manufacturer who also told me it should be working. I later received a phone call from the manufacturer apologizing that the outlets DO NOT actually run off of the house battery and they were all misinformed. I called the dealership and they refused to do anything and advised me to purchase an inverter. This should have been my first red flag. Patty also told me at the time of sale that the RV would get 16-18mpg. It gets 11mpg at best. Lastly and most importantly, I confirmed with both Patty and Billy that the towing capacity was 5,000lbs. I pointed to my car and asked Billy if the RV would tow it and he said absolutely! In May, my partner and I were set to drive from FL to VT when we discovered that the towing capacity was only 2,500lbs! Not even enough to tow my partners lightweight coupe. This of course put a huge delay in our travel and added lots of expenses as we then had to drive the RV and vehicle the entire trip. We called them and they said to come in and we would discuss the issue. We returned to the dealership as soon as we could and the manager, Scotty seemed receptive about our issue and apologetic that his staff had been so misinformed. It seemed they were going to try to help us out. We left the RV there for some repairs and came back ready to discuss our next moves. At this point, Scotty gave us an offer that doubled our payments! We were quite surprised by this and made it very clear that they needed to make us a better offer due to the fact that they sold us the RV under false pretenses and it was not at all what we thought we were purchasing. He directed us to fill out an owner complaint form and said we would hear from the owner, Lee Pickard. That was over two months ago. I spent the last two weeks attempting to get ahold of Scotty to ask what the status was and left multiple messages to no avail. I finally called and sat on hold for 40 minutes before I was finally able to reach Scotty, who seemed very annoyed to hear from me. I asked about the status of my complaint and he basically told me there was nothing he could do. I made it clear that I expected to hear back from the owner or I would move forward with putting my story out there for others to see and he began talking over me and directed me to the owners voicemail abruptly in the middle of my speaking. I left the owner a voicemail almost a week ago and have heard nothing. I WOULD NOT PURCHASE AN RV FROM THIS DEALERSHIP! GO ELSEWHERE OR EXPECT TO BE PURCHASING FROM AN UNINFORMED STAFF AND NON-RESPONSIVE MANAGEMENT/OWNERSHIP. THEY DO NOT HAVE THE CUSTOMERS' BEST INTEREST IN MIND. In addition, repair work we have had done has come back incomplete or not well done. STAY AWAY FROM THIS PLACE! Saturn (Brooke) Roblee Show less