Voted most helpful review
Jeff Troiano
Washington
Reviewed on July 13, 2022
June 26, 2022
SALES VISIT - NEW
What a disaster. Still getting a Class C Thor Sprinter fixed after 9 months. They don’t answer the phone. They cut ceiling lights the the day we left, because we couldn’t switch them off. The slide out motor didn’t work. The black box flush valve didn’t ...
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June 26, 2022
SALES VISIT - NEW
What a disaster. Still getting a Class C Thor Sprinter fixed after 9 months. They don’t answer the phone. They cut ceiling lights the the day we left, because we couldn’t switch them off. The slide out motor didn’t work. The black box flush valve didn’t work. We had over (are you ready?) 40 repairs and we’re still not done. We received a damaged front wheel well ( scratches and two tiny dents) that they blamed on Thor. Thor has the delivery inspection receipt verifying they received the van with no damage or repairs necessary -they lied in an email blaming Thor for damage, but offered $500 anyway. We are disgusted beyond words. I have had numerous discussions with Thor about this fraud. The manufacturer should eliminate the dealership from the purchasing process. Imagine 40 problems with your new Honda? What would that do to Honda’s reputation? They do not respond to emails or phone calls. Absolute, total clown show. These frauds really should be shut down. I could go on and on. In the end, Thor has spent approximately $10,000 to make repairs and I still have body damage. Caveat Emptor!!!
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