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MHSRV - Alvarado, Texas Reviews

MHSRV - Alvarado, Texas Reviews

1.0
(2 reviews)
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Dealership overview

Sales
1.0
Service
1.0
Parts
1.0
Warranty support
1.0

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2 ratings and reviews

Voted most helpful review

Michael L Carpenter

Texas, USA

Reviewed on March 16, 2024

1.0
If you buy an RV from this dealership, you will regret it. They won't stand behind their products and will not repair your vehicle properly. Most of the time you cannot even get them to answer the phone. We purchased a Thor RV which was full of factory defects which they did not repair. They made us wait... read more
If you buy an RV from this dealership, you will regret it. They won't stand behind their products and will not repair your vehicle properly. Most of the time you cannot even get them to answer the phone. We purchased a Thor RV which was full of factory defects which they did not repair. They made us wait about nine months to even get our RV into their shop, then failed to make any repairs on the service ticket. Just go somewhere else. You will be better off.
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Parts
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Warranty / Support
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Voted most helpful review

Jeff Troiano

Washington

Reviewed on July 13, 2022

1.0
June 26, 2022 SALES VISIT - NEW What a disaster. Still getting a Class C Thor Sprinter fixed after 9 months. They don’t answer the phone. They cut ceiling lights the the day we left, because we couldn’t switch them off. The slide out motor didn’t work. The black box flush valve didn’t ... read more
June 26, 2022 SALES VISIT - NEW What a disaster. Still getting a Class C Thor Sprinter fixed after 9 months. They don’t answer the phone. They cut ceiling lights the the day we left, because we couldn’t switch them off. The slide out motor didn’t work. The black box flush valve didn’t work. We had over (are you ready?) 40 repairs and we’re still not done. We received a damaged front wheel well ( scratches and two tiny dents) that they blamed on Thor. Thor has the delivery inspection receipt verifying they received the van with no damage or repairs necessary -they lied in an email blaming Thor for damage, but offered $500 anyway. We are disgusted beyond words. I have had numerous discussions with Thor about this fraud. The manufacturer should eliminate the dealership from the purchasing process. Imagine 40 problems with your new Honda? What would that do to Honda’s reputation? They do not respond to emails or phone calls. Absolute, total clown show. These frauds really should be shut down. I could go on and on. In the end, Thor has spent approximately $10,000 to make repairs and I still have body damage. Caveat Emptor!!!
Sales
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Parts
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Warranty / Support
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