As far as sales goes the team was very helpful but was not versed to the level I think they should have been on the product they were selling. This was very obvious when the sales person did not know the basic difference between PVC, TPO, and EPDM roofing systems. Service is absolutely terrible. Over the 3.5years I have had my rig that I bought new from Leos, it has sat for long periods of time on Leos repair lot. It was not due to parts not being on hand but mostly that they do not have the staff and proper scheduling to handle things in an appropriate time. Forget trying to get them on the phone, that only happens if you are lucky. Most importantly, of the 20+ manufacture defects I have had, they properly repaired 10% or less. Generally speaking they have a decent parts area, but all their parts are commodity and significantly over priced. In some cases you can get the same part for 60% of their price at a big box store or online. And finally, the reason I have given their warranty such a low rating is that they are generally ALL excuses. When a manufacture defect is found, Leos will not fix it under warranty unless the manufacturer agrees to pay for it. It was really hard to get through their heads that I bought the rig from them not the manufacturer, since they are a "RESELLER". If you do have a problem that will hit warranty, the service director seemed to somehow blame everything on "water damage" or "user error" or some other obtuse thing so Leos does not have to pony up for the problem. It got very aggravating after a while since I felt like I lived there since the KZ Venture Stratus SR261VRK I bought new from them is an utter lemon. My next review will be about the rig itself. Show less