I shopped from afar for a class B (Winnebago ERA 70M) and found one I liked at this dealership. Their responsiveness was spot on and the virtual tour was efficient enough. I had a 3rd party inspector come and the RV failed inspection on a few key safety issues. I shared the report freely with the dealership. That was 2 weeks ago (as of 9/14/2022) and the RV is still listed at the same price on their site. They did not reach back to me (as I thought they would have) to let me know these issues have been resolved. Glad to share my report with anyone interested. My dollars spent will hopefully save you over $100,000 dollars! Show less

BEWARE OF THIS SERVICE CENTER! We took our RV in for service explained that we wanted to use our warranty. Received an estimate with zero amounts (was completely blank how can it be an estimate if there are no amounts). We were told that the solenoid must be replaced to diagnosis the other problems with the RV, specifically stated on the estimate that no other repair items could be addressed pending the solenoid being replaced. We asked if the "deductible" they already collected would cover the part and labor to replace this part in order to continue to diagnosis problems with RV. With the full assumption that our $500 would deductible would go towards the repairs never did we say we did not want to use our warranty. We were told yes the $500 we paid would be enough. Then today we get a phone call that the bill is over $1500 and that we are responsible for the entire bill since it was "inferred" that we agreed to pay for the entire repair and not use our insurance when we said we "authorized" the purchase of the solenoid. This place is a rip off and we have every intention of advising the insurance commission of this and we will continue to post every week that this place is a rip-off. Update we called our 3rd party administrator for the warranty and they stated that service centers ALWAYS NEED TO FILE A CLAIM BEFORE STARTING ANY WORK. WHEN LAZYDAYS STATES IT WAS INFERRED 3/DAYS AFTER THEY STARTED DIAGNOSIS WORK THAT WHEN WE SAID YES ORDER THE PART NEEDED TO MOVE FORWARD WITH THE DIAGNOSIS THAT WE WERE TAKING RESPONSIBILITY FOR THE CLAIM IS BS TO SAY THE LEAST. WE INTEND TO STAND OUT IN FRONT OF LAZY DAYS EVERY WEEK WITH SIGNS STATING DO NOT BUY A WARRANTY FROM THIS PLACE AND BE SURE IF YOU HAVE A WARRANTY TO GET A VOICE RECORDING STATING THAT YOU ARE REQUESTING THEM START A REPAIR LONG BEFORE THEY START ANY DIAGNOSIS AS THEY ARE REQUIRED BY THE WARRANTY CONTRACTS. Show less

It is unfortunate that after spending four weeks attempting to purchase a 2021 Thor Tellaro 20 AT we had to walk away from the purchase because of major problems with the van. After weeks of getting the run-around from Lazydays due to poor communication between sales, customer service and the service department, we decided to walk away from the deal. The whole process did not seem transparent, and not once during that time were we allowed to drive the van! From the start Lazydays tried to pressure us into buying an inferior Thor product with major issues (a pop top that had tears and more than likely inferior seals and a water tank storage area that needed reconfiguration in order to access the water filter). We were told that these items would have to be repaired under warranty at a maintenance appointment one month after purchase. However, during the three weeks that the van was in for servicing, they couldn’t even take care of other issues in a timely manner; e.g., loose panel on sliding door, unsecured window valances, mark on sliding door that needed to be buffed out, and a wire underneath the carriage that was hanging too low. So to buy the van with major problems and expect them to be handled expediently did not seem possible. We pity the poor person(s) who ended up with the van because it was made shoddily, although the layout was great and it looked good superficially. In addition, several items that were advertised as coming with the 20AT were not included. Dealing with this dysfunctional organization was frustrating and stressful. What should have been a pleasant buying experience was instead one of the worse buying experiences we have ever had. Show less

3/10/2021 My wife and I purchased a 2021 Grand Design Solitude 3540/GK. Mike Armenia is the sale agent that I recommend. Everything I asked was answered everything we negotiated he came through with. Purchase experience was 5 star. Love our new RV and looking forward to many years happy camping. I am also confident that when in need something serviced my experience will be 5 star also. Thank you to everyone. Sincerely Kim and Mike Arrowood Show less

Wish I’d read these negative reviews first. Thank God We ended up cancelling our purchase and pick up after we were lied to. Jason S. In Sales rates ZERO in Customer Service. Ignores all messages once he knows he’s not getting his commission! GM, David B, was cold and unhelpful, old gal Credit Manager, whom we didn’t even need as we were purchasing CASH...was a bitch when we asked for our $5000 deposit back. If anyone is buying the 2021 Thor Magnitude RB34 Super C...BEWARE... it has issues...that they all try to hide and deny. Good Luck if dealing with them. More detailed review in YELP ! Didn’t deal with ALL departments...mainly sales and management. Only honest guy is the one who called and told us of the actual mechanical issue that couldn’t be repaired till parts ordered. Then everyone started to back peddle that it could be fixed. ALL TRUST LOST IN THIS PLACE! Never again! Show less

I am being generous in providing a 1 star rating. I am 74 years old, have been rv'ing my entire life and this is the WORST CUSTOMER SERVICE that I have ever received, bar none! I brought my 2020 Grand Design Solitude to your Tucson location to resolve a few warranty issues. My service advisor was Mark Thompson. Mark is a nice guy but probably should be in some other line of work. Here is an example of his incompetence: One of the issues was a simple broken plastic trim piece off my bedroom AC electrical outlet. I showed it to Mark during check in. After leaving the dealership I went to breakfast a considerable distance from the dealership. I received a call from Mark informing me that he needed the broken trim piece in order for his technician to proceed with my repairs. Really!! It's a simple screwless trim piece common throughout the rig. I had to drive back to the dealership to surrender my 50 cent piece of plastic. Mark informed me that he misunderstood the technician and they needed the piece so they could mail it back to Grand Design. I know for a fact that is not true. Another issue with my rig is the oven was 80 degrees off. Your technician ran diagnostic tests as determined by Furrion and determined that the oven would need to be replaced. Mark told me that he would contact me when the new oven arrived. A few weeks later I called Mark for an update and was informed that he heard from his parts department that several appliances were in short supply (not specifically mine - just in general). I then called Grand Design customer service, who was excellent, and they told me they did not have a warranty claim for my oven. They put me on hold and called Mark. He was not available so they left him a voice mail to call Grand Design. I then received a call from Mark who thanked me for "putting a fire under Grand Design"?? He told me he would follow up with me as soon as he had a shipment date. After another 2 weeks (now a month has gone by) I called Grand Design who, once again, informed me that there was not a warranty claim for my oven. I then called the dealership and asked to speak with the service director. Instead I was transferred to someone named Steve who is the assistant service manager. I explained my discontent to Steve who told me he would talk to Mark and get back to me. 5 hours later I called back and spoke with Steve who informed me that Mark had to leave and he would get back to me on Monday (this was on Friday). Friday evening I received an email from Mark asking me to take pictures of my oven and the model/serial number sticker and if I couldn't do that I would have to bring my rig back in. Being a full timer, that is not easy to do. Apparently Mark didn't realize that Furrion does not put model/serial number stickers on their appliances (at least not where a consumer can see them). Fortunately I found a sticker in the product pamphlet and sent that to him. It is obvious to me that the ball was dropped during my initial visit and if I hadn't been diligent and followed up I would never have received a replacement oven. Here is a statement from your customer experience VP: “Providing every customer with a Best-in-Class Customer Experience is one of the three pillars of our corporate strategy,” Murnane continued. “We don’t just want to provide a good customer experience relative to the RV dealership industry, we want to provide the best customer experience in any industry. The Lazydays brand conveys knowledge, value and, most importantly, an exceptional experience. As we continue to grow nationally, we need to ensure that every Lazydays location provides the same great experience that our customers expect and deserve. I think you will agree that your Tucson location fell far short of this goal. I was a National Customer Service Executive with IBM and I know what excellent customer service looks like. This isn't it. I'm not sure if this is incompetence by Mark or is systematic of your Tucson location. I suspect it is both. The service scheduling process is excellent and the initial people answering the phones have been excellent but where the "rubber meets the road" the system falls far short! Show less

Once we purchased our new fifth wheel the Dealer ship forgets who you are. Never and I mean never leave the dealer until‘Everything is fixed. Took in our fifth wheel numerous times always an excuses why not fixed. I avoid Lazy Days period. Aurora Colorado just as Terrible. If you want to hear more horror call me Don 406-561-8711 leave message in case I don’t answer. Show less

Trailer promised for Friday. Finally picked up 2 weeks later. In shop to remedy minor issues on 2020 8 month old trailer. Two issues not addressed on written list I provided to service rep when dropped off. Service rep then disappeared. Never heard from him again. Received 3 calls from service clerk but never with an estimated completion date. AND THEY LOST MY KEYS AND HAVE DONE NOTHING TO REPLACE THEM! Show less