Sales process prior to signing was good, have no problem with them. When signing, I was offered a buffet of extra warranties and services which I opted for most. Ceramic coating and interior sanitization were purchased (at significant cost) but there is no evidence at all that it was actually completed. The exterior does NOT look like it was touched and certainly no ceramic coating. The service department is pathetic at best. My 5th wheel was there for 4 months to do some upgrades and repair a slide that was not working. A list of the mistakes they made would be too long to post but here are the highlights: barrel locks were to be installed; one was installed almost correctly, another was installed incorrectly and another was not really installed at all. Slide parts installed were wrong ones, other parts were wrong size and all were installed incorrectly, took my RV to a well know and highly respected shop in Indiana and they literally removed 3 bolts on the slide mechanism by hand they weren't even tightened down! On just the 1 slide that was worked on, this new shop identified more than 12 errors that were made in the repairs. Communication throughout the 4 months was horrible... the only way I could reach service was via text and often times, it would take over a week to get a response (after calling the corporate office). Avoid this service department if you can! Show less