Voted most helpful review
Erich
Pennsylvania, USA
Reviewed on January 22, 2024
***Review to end all reviews*** I did my research!!! I live full time in my RV. For the longest time I researched which RV to purchase and I thought I had figured it out on my own. I located a dealership near by that had the model that I decided on and took a trip to walk through. After working with sales m...
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***Review to end all reviews*** I did my research!!! I live full time in my RV. For the longest time I researched which RV to purchase and I thought I had figured it out on my own. I located a dealership near by that had the model that I decided on and took a trip to walk through. After working with sales my opinion changed. I discovered from the sales department that Winnebago had a few manufacturing issues with their slide outs. I decided to switch to a North Trail and was happy with this decision because of the lay out of the camper. Purchase was great. Great price, smooth transitions and ZERO hidden fees which is amazing. NO hidden fees like all the other dealerships which is a big win to management. Delivery was great. They went through everything on the camper and answered all questions. Then the problems with a brand new camper started. You would think that there should not be issues but there is with all campers. I don’t care, New, Used, you will have issues. It’s not the dealership’s fault. It’s the manufacturers but what the dealership does with the problem is what count and I can’t rave enough about Eric’s service department. I had a pin hole leak in my water heater, Replaced , my water pump leaked, Replaced. Outdoor keys did not match, Fixed. My furnace went out on the coldest day of the year. I am a bit of a DYI guy. Called Eric and he said bring it up. I removed it and drove there. They stayed late and replaced the bad circuit board in the furnace. Heat was back on that night. Can’t even begin to tell how great the service is. I feel that Juniata Valley RV is the last real, full service dealership left, at least East of the Mississippi. If you want a knowledgeable, dedicated and competent dealership, to help you with purchasing and then to stand behind you for years to come with service or repairs, then look no further than Juniata Valley RV, Eric and his team of professionals.
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