Had the worst experience here especially with the service and parts department. All talk and promises to be lied to several times from parts they were ordering like my awning to the hub caps. Was promised reimbursement for gas for Having to go back for service yet haven’t received it or a follow up call to communicate the issue. Get Everything in writing or they go back on there so called hand shake deal. Still waiting on my license plate since January. Due to there lack of submitting paperwork. Just frustrated to no end. Have to call them for yet another Temp tag. Show less

Our Norcold Model 1201 RV refrigerator was not cooling food properly when the outside temperatures exceeded 100 or above. We contacted Pat, owner of "All About Service". The very next day Pat immediately analyzed the situation. He ordered 2 OEM Fans for the exterior of the refrigerator. The original fans were inoperative. He brought his son, Jacob, to help move the refrigerator to work on it. He installed 2 new fans, a new thermostat, Show less

We ordered a new Fuzion 430 fifth wheel. The buying experience was wonderful. Omar and the sales team deserve 5 stars. Why one star...We dropped off our Fuzion Jan 4 to have cosmetic issues discovered on a cross country trip addressed. One of the roof panels came loose and shifted, the shower leaked and damaged molding in the bathroom, decorative pieces on one of the slides were loose / coming off, and there was a tear in one of the seats in the toy hauler compartment of our rig. After 69 days in the shop...again, I say 69 days in the shop, we call to see if our Fuzion is ready. We are told it is and head to pick it up. The winds were horrible 13 March when we picked up our unit so we didn't go in to inspect anything. In good faith we left with our camper, booked a couple of trips now that we have it back only to discover today when we went inside that the damaged molding in the bathroom isn't fixed and the decorative piece on the slide that was loose before has been completely removed! I wish I could upload photos here, but I can't. The other kicker, as this review comes to a close, is we discovered on our trip that a recent recall on our Fuzion for the generator had affected our unit too. Basically the generator is wired wrong and does not power the rig. Despite Keystone listing Holiday World as a certified repair location to have the recall addressed they told me that they do not work on generators! So after 69 days in the shop we have some repairs made, some damage made worse, some damage not addressed at all, and still have to figure out where and how to get our generator recall fixed. Omar is amazing and we would recommend him to anyone considering purchasing a unit. The service department is beyond comprehension and subpar. Poor quality assurance, poor communication throughout the process, and poor service. Show less

While trying to complete the deal for our new travel trailer, is was given paperwork that showed the arrival date for the trailer. (It was coming from Texas) the day it was supposed to arrive I called the Sales Mgr Jaeson and he said I was wrong on the date. He started yelling at me on the phone. I then wished I had not put a deposit down. I have been in sales all my life, trained salesmen and developed a training program for sales. Never never yell at a customer . Show less

We have been trying to get our deposit back from Holiday World. The deposit was for the initial price and not to hold the RV. We came upon family emergencies and we had to cancel further on going on with the process. When we explained our situation to sales manager Jason Alderete and asked for our deposit back he denied it and said he would call his boss Mr. Payne in Houston, TX. adding sarcastically, "RECENTLY, MY BOSS DENIED AN ELDERLY LADY THAT EVEN BROKE HER ANKLE AND HE STILL DENIED HER $9,000.00 DEPOSIT BACK!" .. I was left with no words, this is inhumane; injustice. This is common in a third world nation, but here? In the United States of America? THE LAND OF THE FREE BECAUSE OF THE BRAVE! All we are asking is for our full deposit back which is $3,500.00. We did not take anything from this place, nothing was sold to us. We just want our money back. Along this process Mr. Alderete has been invading privacy by raising false statements and providing unprofessional customer service, with loaded words and lacking on his receptive hearing and language. Constantly showing his aggressive and anxious behavior. Furthermore, manipulated and forcing us to buy something we cant afford and purchase. This includes the sales manager Jason Alderete; Salesman Ray Lindsay and Financing Manager Bob Lancaster. You want an RV? Look somewhere else not here. Can't be making business with a business like this, that makes easy money with their hand on waist by stealing money from civilians. Update: 03/09/2021 Walked in to Holiday World located in Katy, TX. to speak with Michael Payne . Was unsuccessful in speaking with him due to him being “busy” and then “out of the store”. He rather had a middle man taking and bringing back messages. Giving us two options that are out of our way, and still forcing and manipulating us in to buying the RV and denied deposit. Show less

I went with my brother to holiday world of las cruces new mexico. My brother had been living in his apartment for 16 years. After he purchased an RV from holiday world he went to live in it, and turned in his apartment. He called the dissability and gave them thanks for helping him pay his rent. As he moved in the new RV, and was very happy to have a new home, 2 months later the RV was removed by holiday world. They did not give him notice until the day they took it. My brother is homeless, so he came to live in a house with no power, no running water, nor electricity. I offered him my home. He is so heart broken that he is very disappointed because he lost his government benefits due to being dissabled. I am trying to find a good attorney that can help us in suing holiday world for pain and suffering. Temperatures have dropped to the 30's and he has to sleep through that. Show less