BUYER BEWARE!!!
Holiday World Katy has provided the utmost in terrible service we could ever have expected. Spent over $300,000 on a NEW 2021 Dynamax. At delivery, we find 9 issues that should’ve been identified during make ready. Told all would be corrected in 2-3 days, so we decline delivery. O...
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BUYER BEWARE!!!
Holiday World Katy has provided the utmost in terrible service we could ever have expected. Spent over $300,000 on a NEW 2021 Dynamax. At delivery, we find 9 issues that should’ve been identified during make ready. Told all would be corrected in 2-3 days, so we decline delivery. Over a week in shop, Holiday World corrected only a few of the issues and advised necessary parts were ordered.
Had also purchased tow vehicle breaking system and traveled over 5 hours to bring tow vehicle needed for install. Three days later, no return calls so I go to dealer and was told Holiday World did not have the necessary parts to complete install of the tow system and would be at least a week before available.
Since remaining issues were minor, except for tow system, we take delivery anyway just to get some experience with the rig.
Less than 120 miles, breaks locking up, smoking heavily from both rear axles and fault codes on dash. Called Holiday World and was told I will need to take rig to Freightliner for repair. Austin was closest Freightliner shop, so was taken there. One week in the shop, Freightliner repairs breaks and replaces bulkhead wiring harnesses.
Meanwhile, Holiday World service department will not return calls on status of parts and most importantly, the breaking system components. We do however, gain update communications from sales person, Chris Allen, who is also at a loss in explaining why service department is non-respondent or helpful.
Day 19 after purchasing the rig without a single day of pleasure yet, I returned the rig to Holiday World to complete the tow system and warranty issues, found upon delivery. Was told by Service Supervisor, all would be complete in 2-3 days. Day 3 attempts to call receives no answer or return call from service supervisor. Again, contacted Chris in sales and was told the rig should be complete the next day (Saturday) and should hear back from service. Again, service fails to make contact so Monday Chris explains rig will be ready that day. After 5 days, tow system install is complete and told the warranty issues, except for one replacement light, were also complete. This was not true, the on board Fire control panel/network was still not working correctly, cargo lighting system, etc. also outstanding. Even to this day, almost 3 months after purchase, no return calls or updates from Service Department.
A few weeks following purchase, we receive a survey request from Holiday World. Respond to the survey, raising the issues and terrible experience. Sales person, Chris Allen, suggested management would certainly respond. Three months later, no response.
Chris is the only person in this company that will respond and attemtp to resolve, but obviously, service has no influence from the sales persons.
Now contemplating direction forward in dealing with this pathetic company.
Sales
Service
Parts
Warranty / Support
