Experience- *I looked at many other options and before I found the Cougar 27SGS and Holiday World in Alvarado, Tx. Just like a new home or car, there has been a couple of cosmetic items, but actually LESS than my previous “name” rv or truck. Far less. I have never seen or bought anything new that did not have something a little bigger than cosmetic, that needed to be addressed/repaired. Unfortunately, I have one (ONLY ONE) thats not cosmetic and it may be minor when looked at. Every contact has been professional thus far and I am appreciative. My overall experience has not been negative or what we see about the rv industry on TV thus far. My experience to date is very good. I would recommend the Cougar 27SGS and Holiday World in Alvarado, Tx - to anyone looking for a quality half ton fifth wheel or any Rv. At the moment- I cant expect a more professional response and pleasant experience. Just a couple of normal punch list items- all has been acknowledged as expected. I would definitely recommend the Cougar 27SGS and Holiday World in Alverado, Tx. The after the sale support has been as sold to me thus far. My salesman Graham Skinner, showed ownership after the sale, that meant a-lot, I rarely see that. Finance was as painless as Finance can be. I am pleased with all to date. The 2022 Cougar 27SGS and Holiday World in Alvarado was a pleasant find. Show less