i iEVER THOUGHT IN MY LIFE I WOULD DEAL WITH LOW LIFE SNAKES AS SUCH AS THIS SALES DEPARTMENT. I MADE A MISTAKE I STOPPED BY HERE ON THE DAY I BURIED MY WIFE TO SEE ABOUT GETTING SERVICE ON MY TRAILER. THEY ALL KNEW I BURIED MY WIFE HOURS BEFORE I WAS THERE. bEFORE i GOT OUT OF THERE THEY TOOK ADVANTAGE OF ME IN MY GRIEF AND SOLD ME ANOTHER TRAILER. THEY TOLD ME IF I WANTED OUT OF THE DEAL JUST CALL AND THEY WOULD FIX IT. i CALLED AND THEY SAID NO PROBLEM AND GAVE ME MY 1000 DOLLAR REFUND. THE OTHER DAY THE LEAD SNAKE DECIDED TO TAKE MY 1O00 DOLLARS BACK OUT AGAIN. I CALLED MY LAWYER AND HE SAID THE CONTRACT WAS VOIDED AFTER THEY REFUNDED THE MONEY AND STOLE MONEY FROM ME ON ANOTHER TRANSACTION THAT WAS NOT AUTHORIZED. MY LAWYER TOLD ME I HAVE TO GO THRU THE BANK AND SET UP FRAUD CHARGES FIRST. MY LAWYER IS GOING TO HELP ME FILL OUT PAPERS WITH DOCUMENTATION WITH THE BBB ON THE DISGUSTING BEHAVIOR SHOWN TO ME ON THIS DAY. DONT USE THESE PEOPLE IN SALES THERE ARE SNAKES AND THEIR SALESMAN LIE ABOUT EVERYTHING TO GET A SIGNITURE. i REALLY DONT NEED ANYMORE GRIEF BUT THE LAWSUIT IS NEXT. Show less

BUYER BEWARE! Positive Reviews are fake!!! Or ironically they have the same name as the employees. They respond to the review asking for more information but have failed to follow up since emailing. Backstory: I spent several weeks back and forth with these people and had a deal negotiated and was ready to drive down and pick up the camper this weekend. Unfortunately they weren’t able to honor the deal, instead hiding behind a “corporate decision” to raise the price of the camper several thousand dollars. The manager called and left a non descriptive voicemail saying they can’t do the deal and it was out of their hands, etc. He didn’t explain how much it was or even ask if I was still interested. You’d think the “big brains” at the top of the organization would have liked to see a unit move from inventory , rather than sit another few months at a higher price. If you do business with these folks, be careful for the bait and switch pricing. It’s very clear they don’t really care about customer service and are trying to maximize their profit. the voicemail went something like this... Matt hello. Good evening. This is Rob Blair. I'm one of the sales managers for the gander RV in Springfield, Illinois. I know you've been in contact with sione a little bit, and I just wanted to give you a call back to {complete blubbering for 3 seconds} ..... the deal, that ... they , company has changed pricing on us. I cannot sell that unit for the price that was given to you. So, unfortunately, I cannot do that deal. They have raised the price on that unit to us. We have no control over that that's done by corporate. So I apologize, but if we can do something the future, please let us know. Have a great day and talk to you soon. No return phone number. No indication of how much the price was changing. No inquiry of my continued interest in the camper. Just some blabbering nonsense. In the voicemail They apologized. Usually people apologize when they make a mistake. This wasn’t a mistake, it was a decision based on greed to back out of a deal last minute and put profit over customer satisfaction. To me, that is a huge red flag. I have no problem spending a little more but It won’t be at any camping world or gander outdoors Show less