We purchased a new 2018 Newmar Dutch☆Star 450 diesel "pusher" from Devin Murphy (owner) in June 2019. Our sales person (Flash) wasn't professional nor was he knowledgeable about this coach. He (Gordon) didn't even know how to <extend> or how to <retrack> the "Girard" awnings 🤔 much less share with me how to operate any of DutchStar's important features! I never received even as much as a "Thank you" for your business from this goofball sales person, however Mr Murphy was extremely kind and genuinely concerned about our buying experience! However, Devin places his employees #1 with their emotional & childish antics ABOVE his FRV customers!! That's a major Red Flag to consider Prior to making a decision to do business with Freedom on a major purchase! Now, with all that being said about "Sales" let's move on to "Service"... FRV Service Mgr (Brad) certainly isn't too much to brag about either. ☆Beware☆ His "accomplice" in service (Stephanie) is as two-faced as they come!!! In a word, Horrible! She's been exposed to loud noise & extreme weather in FRV's old dilapidated Service Dept for too many years, her emotions seem to be frayed & she does everything in her power to create discord + chaos w anyone looking to service their RV's! Stephanie has a Combative, Argumentative and very Negative demeanor. She seems to thrive + rexeive emmense Joy in creating altercations w FRV customers!! Brad asked Devin to have me 86'd (tresspassed) from FRV dealership immediately after taking delivery on my new 2018 DutchStar. Brad threatened to call Tucson PD to have me arrested. Why, you may ask? Well, I had complained to him about their security /night lot guard repeatedly asking me if he could please borrow money. Devin was however, kind enough to allow me to get a few warranty repairs done at his other FRV property. This may help to explain why SDRV Service only having a 2 ☆ Rating??? BUYERS ☆ BEWARE ☆ P.S. This review is being written 4 yrs after my purchase, yet still lingers on (in my mind) as a horrific and miserable experience! Show less

We ordered a 2020 Dutch star 4081 From this dealer in early 2019. They gave us a fair trade on our 2016 Tuscany. The ordering procedure was straightforward. We chose most of the options ourselves as salesman suggested we do. The dealer did not have one in his lot for us to look at. The Service Department is where most of our problems began. Lip service was free, competent service was mostly unavailable. At one point we had a service agent who would not even respond to us by phone or email as she had requested. I can't imagine a company keeping such an employee. She was the source of much of our angst. Our experience with this dealership was not a positive one. Our motorhome began having problems within 30 days. The dealer would tell us Newmar had no fix for some of our problems, and Newmar would tell us we had to work with the dealer or schedule an appointment at their plant many weeks out. All of this was dumbfounding to us and totally unacceptable. Problems at any dealership always start at the top. This owner smiles at you on his TV commercials and makes everything from his company sound like first class. Don't be deceived. Show less

Wow is an understatement when talking about their Service Department. I had the now famous Fuzion Crack. I called them in July and got an August appointment for repairs. I was told they had performed this repair on others and it would be about 6 weeks. It took them just over 5 weeks and a majority of that was waiting for parts. They were very prompt at providing updates of where they were in the process. Dusty was really on top of keeping us in the loop. They allowed me to get pictures of the internal frame breaks for my records. Daniel explained exactly how he was going to fix and reinforce the weak areas. I picked it up yesterday and am absolutely pleased with their work. Oh yeah they also fixed all the issues that we discovered in the first 6 months of ownership. I would highly recommend them for any service you may need. Thank you Thank you Thank you. Show less

This review is on PRE-OWNED SALES ONLY - Unfortunately, another scummy sales outfit. I offered to purchase a coach from them, and drove eight hours to see the coach. When I was walking up, the coach was ACTIVELY FLOODING!!! This wasn't their fault, rather a bad ball valve in the bathroom likely stuck in the "open" position. This thing was dripping from every inch of the chassis (I looked in the basement/bay while this was happening) and water was pouring out of every corner, slide point, door, and every inch of this coach. What ticks me off is that THEY HAVE RE-LISTED THIS COACH FOR SALE!! Yes -- that's right. They flooded a coach in their own parking lot, temporarily removed the listing, but have now re-listed it. Please tell me just how "honest" you think they'll be when they sell you this "as-is-where-is" coach for sale??? Well... like I said, we drove 8 hours to see this coach, and since I wasn't going to purchase a flooded coach (and all the problems it will have down the road due to the flooding), they asked me to visit their other lot to see what if I would be interested in anything else. I told them that we just lost our home (we full time in a RV) due to a fire, and we have four children, and everything we own fits in the back of our minivan. I mentioned this in the hopes that they would possibly try to put away their need for greed and be kind and only try to sell me something that was a good deal, or a solid coach. Unfortunately, the moment I arrived at the other lot I was immediately shown an OLD coach with a book value of $12,000 that they listed for close to $80,000... and it had HORRIBLE sidewall damage inside and delamination due to extensive water damage on the outside, in addition to a number of other problems. The sales guy even went out to get a more aggressive sales guy to try to close the sale. I pointed out all the delamination and wall damage on the interior and he simply paused for a half second and then beat on the ceiling with his open palm while stating, "These things are built to last... top of the line!!" What in the world was that??? I mean... I'm an adult. I'm standing RIGHT THERE, and you're trying to toss me a shiny object in the form of a statement thinking that I'm going to IGNORE all that damage??? Seriously? He then tried starting up all sorts of other things (engine, generator, AC units, etc.,) in an effort to quickly turn the conversation AWAY from the obvious damage but I just stopped him and let him know it was a "deal breaker" for me. We walked away and instead of taking us back to the entrance they took my family off to the side (in a golf cart -- I was walking) to see a different coach... an old, tired, Pace Arrow GAS coach (we were interested in diesel pushers)... and this Pace Arrow was missing a lot of things, and the AC wouldn't even work. I kept putting my hand up to feel the AC blowing out of the vents... but it just went from warm to warm and even warmer. I checked the AC over at least seven minutes of time... and that 'high powered' sales guy came back to lend support to the first sales guy, and he must have seen me holding my hand up to the AC vent, and he made the comment, "Oh... these ACs are GREAT -- ICE COLD -- they just take a few moments to get started." HAHAHAHAHA... that is the biggest line of B.S. I heard that day. But seriously -- what kind of respect do you think I have for a company, with MULTIPLE EMPLOYEES FROM MULTIPLE LOCATIONS trying to SCAM a family that they KNOW has JUST LOST EVERYTHING TO A FIRE!???! This is not a one-off thing. This is the way they do business. The fact that they waited a month and are NOW re-posting the original coach I was looking at -- the one THAT FLOODED -- is proof that they are scumming and will sell you ANYTHING to make a buck. They do NOT care about people, they do NOT care if they sell you a lemon. They're selling you as-is-where-is coaches and RVs for a REASON. What a shame, as the original guy I talked to seemed to be very nice... but you just can't trust them. Beware folks. Beware. (I even asked them for a CARFAX on the RV... and they went on and on about how the RV industry isn't connected to CARFAX and the info isn't good -- so I pulled one myself, and found out it was an auction RV. Just ask Camping World, LazyDays, and other big dealers -- they send things to the auction block that have delamination, rotting floors, soft floors and walls, and any other problem that is deemed too costly to fix. The point being -- they KNOWINGLY sell crap and just try to talk excuses and circles around anything you ask or bring up). Show less

First off I did not buy an RV from this dealer Freedom RV. they are trying to sell damage product as is that will cost 1500 or more to fix.And I was told by the salesman HUGO FLORES that I can purchase a service inspection agreement from them for 1800 dollars to get these items fixed. Good business practice sell an RV that needs repairs and expect the customer to fix them good business practice. The 2 items that i clearly saw that needed fixing one the bathroom door had broken away from the ceiling the other was the axles were out of alignment. HUGO FLORES told me this unit was being sole as is yeah have the customer fix things that you should. Also this unit was being sold above the NADA listed price. Trying to take advantage of the customer shame on you Freedom RV. Show less

The sales staff was great- very knowledgeable and willing to answer questions. We had a less than satisfying experience with their service department, starting from the first day. The dealer installed battery box didn't clear the propane tank. Instead of moving it two inches, their techs just hacked off the corner to make it fit. The battery had been sitting in two inches of rain water. I fixed it myself in five minutes at home. 11 months later we brought it back for a body panel repair and a warranty leak fix. They kept it for seven weeks! Calls to check on progress we ignored by their service staff. I had to pester them every three days just to get a response. They said they'd call me when the parts arrived- they didn't. They said they'd call me to let me know when to pick it up- they didn't. I ended up having to get the secretary to intervene on my behalf to get the service associate to return a call. Their service department is only open to the public 9 am to 5 pm (not a minute later), on weekdays. I had to take time off from work twice just to leave my trailer off and pick it up. Once the warranty runs out, I will be going elsewhere for service. On the bright side, they did a good job replacing the dented panel and the tech documented all the steps taken to track down the leak. I don't know if the owner knows what it going on at his own dealership. Show less

This is the best dealership we have found in our three year search for our first rv. And Gordon Smith in sales is the biggest reason. Extremely knowledgeable, friendly, patient and helpful. We trust him. This dealership has many rvs to choose from and we even broke our own rule of never looking at a preowned rv, took a chance and the rig was immaculate. You won’t be sorry if you visit this place. Be sure and ask for Gordon. Thank you Freedom RV. Show less