My wife and i bought an RV through this company and had a terrible experience with dealership. Upper management was horrible to deal with. Waylon especially. Very rude, very unhelpful, terrible communication and on and on. Please, avoid this dealership, and you may have a better experience somewhere else. Show less

Review of RV purchase - I recently purchased an Alliance RV fifth wheel toy hauler from ExploreUSA in Ft. Worth Texas. There are some things I am very disappointed about this purchase now. First, when our salesman Waylon Perryman was showing us the model we purchased he told us that both 30 gallon gasoline tanks would be filled, which they are not. Probably my fault for not getting it in writing thinking we live in the area where an agreement and handshake still mean something. Second, we were told by Waylon Perryman that the model we were looking at would be the same as what we would be getting except for the paint job on the outside. The one we were shown had fold up/down wings on the center kitchen island which this one does not have. It makes a big difference in how much counterspace we thought we had.  Third, we went to the Dallas RV show the weekend after we purchased our RV and saw that the same model we purchased had been marked down $30,000 from what we paid. Also that there was a $2022 rebate on the 2022 models. I am sure Waylon Perryman knew how discounted that the RVs would be at the show but declined to mention that or the rebate as he said we should get a 2023 model. I am sure it is so he gets a bigger commission. For a difference of $30,000 I would have been happy having a 2022 or that has been sitting on the lot or waiting another week to buy. I feel ExploreUSA’s business practices and/or Waylon Perryman’s are very deceptive and I will be posting many reviews of this buying process in the many RV groups on Facebook, Instagram and other social media sites naming Waylon Perryman as the salesman. I have emailed both the dealership and Waylon directly and called and have not received a response. Very poor customer service from them. If you still decide to do business with ExploreUSA avoid Waylon at all costs. Snake in the grass! Show less

Binding Arbitration Agreement is required to buy any RV from this company. The agreement is very far reaching, including any and "all third parties who did not sign the agreement". This overreach includes but is not limited to your finance company, the RV manufacturer, and any third party add-on companies. If you buy from them, you give up all your legal rights to recourse other than the arbitration company they choose. Read carefully and understand what you give up. We walked away. There are plenty of other dealers out there. Show less

Service is a joke. every time I take my stuff over there its no issue found but lets up sale a winterizer of something. Took 3 Trips to get the heater fixed then I had to do it myself. no issue with the landing gear? why do I have to jack it up myself half the time. awning falling off after 2 years said it was normal or things to rattle apart from road vibration. well shit I didn't buy 44000 dollar rv to leave sitting in my drive. Show less

Do not buy an RV from this dealership. They have no ability to communicate at all. We bought a brand new Volante and 2 days after we picked it up, it rained and the slide out leaked heavily. Ruined my husbands phone, which no one wants to pay for repairs. The carpets were soaked and the table was swollen from the water damage, which we still haven't received a replacement or an estimated time of arrival. The shower leaks so much we have to drain the tank every other day, even without using the shower. The TV gets 3 channels. I cant hook up my phone to it to watch Netflix. It will not allow access. They want you to get satellite. The refrigerator went out, which was full of food so we came back to spoiled food and a smelly RV. They came and picked up the RV and repaired the leak and brought it back later than promised, due to lack of communication with their towing person. Went all weekend without a fridge, living in an ice chest and not a single person from the dealership called to check on Monday if we were able to get it to work. The warranty is suppose to cover someone coming to the RV where we are to repair. That is the main reason we bought it. My husband is disabled and they are expecting him to do the repairs. WE haven't even surpassed the manufacturers warranty. There are several other places to choose from to buy an RV and I highly suggest you keep driving past this one. I did call corporate 3 times and no one has called me back so do not bother calling them to voice your concerns. Sara is the only way you will get any communication and it is limited Show less