Mesquite Texas blue compass RV sales is not the place to buy a travel trailer especially an open range I bought a 43 ft open range travel trailer with over 30 items that needed attention or fixed was unable to get that fixed that mesquite and ended up taking it to Canton now the warranty department with Jayco does not want to warranty hooking up a heater duct because they're assembly line says it's not a heater duct I will never buy a Jayco product again especially not an open range Show less

The sales department is great. The service department could be better. They have way to much work and not a lot of staff to do all the work. But my service adviser is great. Just wish Heartland would step up and fix what need to be fix. Show less

Bought my RV brand new from ExploreUsa in 2016. They have previously done all warranty and required repairs and service WAS great. Getting them to answer the phones this week has been a lot of wasted time. No one in their service department returned my call yesterday, nor answered my first 2 phone calls today. When I got my service rep on the 4 th attempt, he said my unit was ready. They’ve had it for over 2 weeks after I made an appointment for an inspection. Wow.... I remember the good old days. He advised me they were really full of units. Makes me wonder why they over book appointments. It was an inspection that I was told was a 3 hour job. I’m thinking they need some customer service training. THEY not once called me to give me a status. My call was returned as I type. I believe they need to work on improving customer service experiences Show less