I would give zero stars if I could because the awesome sales guy we purchased from is no longer there. Probably because of there horrible customer service. Even reached out to CEO - still can't use my $150K RV I HAVE POSTED SOME EMAILS I SENT TO EVERY EXECUTIVE I CAN FIND FOR THIS COMPANY - I KNOW THEY WON'T ALLOW THIS REVIEW BUT I WILL POST EVERYWHERE I CAN UNTIL I GET A RESOLUTION ... Mr. Ferrando, I wanted to correspond with you quickly on why you need to look at a different GM for the Kyle location. #1 – he responded to the email with a text stating that he’d like to have the opportunity for his dealership to service us …. Shows he has no idea what his customers are dealing with because HIS DEALERSHIP IS THE PROBLEM!!!!!! Then he said he would try to find a mobile dealer to help us .. THIS SHOULD HAVE BEEN DONE 3 WEEKS AGO – I WANT IT FIXED BY THURSDAY EVENING!!!!! Otherwise – I’d like you guys to reimburse us for $1500 in lost deposits. #2 – Here’s a picture of the only work they did last time it was in with replacing a panel … it’s pretty obvious that it is bubbled and not put in correctly. Good afternoon all – particulary, Mr. Ferrrando, This time I have included Vanleigh customer support so that they can see the manner in which you guys support customers of their brand since we have a Vilano. I am extremely beyond disappointed and angry in the absolute disrespect for your customers that continues and we have an RV that we have been unable to use and now for this weekend we will lose yet another $300 deposit because we can’t travel. I’m also disappointed in the lack of concern shown by Joseph at getting our issues resolved. Not only do we have none of our original requests addressed with the RV from day one (water heater, replaced wall panels, etc) we still have a non-operative black water tank with the Kyle location claims to have fixed. The master toilet will not work because the blackwater tank is full and DOES NOT DRAIN …. We have tested today by filling it up and being able to visibly see it doesn’t work thus means the toilet doesn’t work. We also asked they fix a panel that had fallen off. I’m absolute shocked at the half A$$ manner in which is what put back up and happy to send pictures. By copy of this email – I am asking the leadership of the company who actually owns ExploreUSA to direct us to a dealership that can actually help get these things corrected – preferably by Friday so we can take an actual trip. Date: Wednesday, July 6, 2022 at 8:42 AM I understand that you are all leaders of Explore USA, so as business owners and sales executives ourselves– we are reaching out to you about the dissatisfaction with your dealership in Kyle, TX and I’m hoping you will help us find a resolution to this problem. The only good thing about our experience was the salesman we had – who I understand left the dealership today. Below you will see what I am posting on every review I can find about your dealership and would expect that you get involved to remedy our situation – especially given the ratings that I have found about your business post-purchase. STAY AWAY FROM EXPLORE USA!!! #1 – We purchased a $140K RV from this dealership and when we stopped by to see it and measure some things for additional purchases – the unit they showed us WAS NOT what we had agreed on. They tried to make us seem stupid by telling us were confused but it was not even the same interior color. Because of the salesman (whom we really liked) we agreed to move forward (of course – they already had our cash) but they made concessions – most of which they had not followed up on. #2 – We were asked to come at a certain time for delivery of the unit (a 2 hour drive) and when we arrived – we waited over an hour only to find out that the RV was barely even started and would not be ready. In fact – some of their agreement could not be done for days or weeks and they would arrange for a local dealer to do it for us …. It’s been weeks and that’s not even been scheduled. One panel was completely bubbled and needed to be replaced but we haven’t heard a word about that. #3 – On our first trip – walls fell out, plugs didn’t work, black and gray water didn’t drain, etc. We had quite a list of broken things on a brand new RV. We tried to avoid working with them and went directly to Vanleigh (who has been AWESOME) but ended up having to go back to the dealer. They were supposed to fix onsite because of our distance but had it over a week and when told to pick up – most things are stil not corrected but all we get is complete and total BS and attitude from the service manager and dealer manager. Show less