We paid for 5 days, but were told we cannot pick up the vehicle til after 1pm on the first day because it would not be ready yet. We showed up at 3pm, and they were still replacing a tire, told us it would take another 20 mins, we waited another 2.5 hours. This was the first sign that they did not value our time. After our long weekend, we were 3 hrs into our 4.5 hr drive home when 2 back tires blew. We were told about their roadside assistance at pickup, so initially we were not concerned, we assumed help would be on the way promptly. The initial phone call they told us we would receive a text with an ETA soon. Our family had stopped to help, but since we were told someone would be on the way soon, they went home. 5:34 first outgoing call to roadside assistance - 5 mins 6:09 outgoing to roadside assistance- 7 mins 6:18 outgoing to roadside assistance - 6 mins 6:26 incoming from tire place asking for location - 8 mins 7:22 outgoing to roadside assistance - 7 secs 7:23 outgoing to roadside assistance - 2 mins 7:34 outgoing to tire company - 13 mins 7:48 outgoing to roadside assistance - 1hr 22 mins 8:33 Text message saying service was canceled 8:36 outgoing 3 way call to tire company while on hold, tire company was now closed - 36 mins 9:12 outgoing to roadside assistance - 6 mins 9:18 outgoing to roadside assistance - 58 secs 9:20 outgoing to roadside assistance - 19 mins 9:45 outgoing to roadside assistance - 1 min 9:48 outgoing to roadside assistance - 43 secs 9:48 FIRST CALL BACK FROM ROADSIDE ASSISTANCE! (4 hours later) Asked for mileage, told us to hide the keys, said to get everything Show less