Third rate customer service. I placed a deposit on a unit, and when I requested it to be returned, magically my texts and phone calls go unanswered. I’m going to have to make a trip to their location, I guess., in order to MAKE them do the right thing. There was no issue with communication before I requested my deposit returned. Show less

The service manager David really knows his stuff and really went out his way to get the job done after hours, the tech German is very nice and really informative, they went above and beyond to get us back on the road. Wouldnt go anywhere else, but to these guys, top notch Show less

Great people, sales manager Brian is a great guy and really cares about his customers and employees, David the service manager is very knowledgeable and is willing to go above and beyond to get the job done no matter what. Great place Show less

We made the mistake of driving from Iowa to this dealership over the course of a weekend to bring home our new camper in the fall of 2020. Everyone was very friendly and professional, however during the walkthrough, the large slide on our KZ Durango Gold moved a little funny and the tech said "sometimes you just need to give it a little tug", followed by a demonstration of said 'tug'. Our mistake at the time for not stopping the sale then and there! We continued with our purchase and, of course, on the way home we had issues with the slide coming in crooked the first time we camped. Enough that 3 fellow campers came running over when they saw the slide moving incorrectly. Fast forward to current and our 5th wheel has been at a local dealer for service ever since (now Feb '21). The slide needed completely replaced, new floor and wall due to rot from the slide not sealing, and multiple other small issues. Our local dealership has been a godsend as well as the KZ factory warranty support. However, the tech at Dad's definitely should have known something was wrong with the slide and had it fixed before selling it. You shouldn't have to manually adjust the slide on a brand new camper as it comes in. If you go with this dealer, be extremely vigilant during your walkthrough! Show less

They are good until you sign the paperwork. Then you are useless to them. Employees won’t call back about warranty work. Very bad experience after the sale. Kept my brand new camper for six months and wouldn’t call me back during the process. Brian the sales manager is a joke. Social media guy is a joke. GO SOMEWHERE ELSE Show less

We love our 2020 Starcraft Autumn Ridge Outfitter 26BHS. The only issue is,the tv antenna is awful and picks up nothing, no matter where we are. We will be getting a replacement antenna. So far we have not had any issues with our camper, So, can't give a review on warranty but... I got a 2019 book with delivery of our 2020 camper. I called my dealer about this, and he said he would get it to us, and we never heard from him again. Show less