We purchased a 2022 Micro Minnie FLX from DDRV in Boise, ID in April 2023. From our experience with the sales professional, Robert to our financing officer Jerry. We had what we would sum up as outstanding customer service. We have purchased a number of RV’s and certainly feel like this was our best experience. To continue the same quality and professional experience we returned to have warranty items addressed and Jerry our original finance person really s showed up for us and made us feel like we were valued and an important customer even after the sale. Mike is our service advocate, and through the entire process (review, communication with manufacturers, and final repairs) his communication with us was extremely responsive and we truly felt he was our advocate to repair and service our new RV. We picked up our repaired trailer today and although we keep thinking the “other foot will drop” and be let down, amazingly we have not! I would highly recommend DDRV. Although we didn’t get to meet the repair team fixing our trailer they too did quality work. Outstanding sales and service. Thank you for being such a quality RV dealership, we sincerely appreciate everything you have done for us and know we will be doing all our future repair & services with DDRV in Boise. Show less

A year ago we visited DDRV looking for a 2108 DS Winnebago Micro Minnie. The salesman was helpful however DDRV did not have any available and we were told that it could be six months before they had them. Their website indicated that they were in transit. We thanked him and decided we didn’t want to take the chance of missing the summer and purchased elsewhere. Fast forward… We purchased our unit online and were told that we could have it serviced at any Winnebago dealership in the country and DDRV would be our closest. When we picked up our unit there were a couple of noted issues such as the front decal peeling. They stated that one had already been ordered and they would mail it to me when it came in, which they did. We then set up an appointment for having the decal put on and a couple of other minor repairs and brought our unit in on Oct 19, 2021. I actually thought that I could wait for the repairs to be completed as they were that minor. Good thing I didn’t as it was just short of 4 months before they were. I had hoped to have the trailer back to store under cover instead of in their lot for the winter. The Service Representative told me it would be two weeks. I would call after the two weeks and quite often not able to reach anyone but would leave a message. When I was able to chat with the service department I was told they were waiting on parts and it would be ready in two weeks. The two weeks turned into nearly four months. I picked up my unit yesterday and was told that I was being charged for the work done to the door striker plate ($61.57) as it had been altered and Winnebago would not cover for those repairs. I explained that the only thing altered was to fix it enough so that the door would close and stay closed and certainly should be covered by the warranty. The Rep said “well, you did not buy the unit from us.” I responded “We tried.” It was either pay the $61 or leave my unit there so I paid their bill and stated I would certainly contact Winnebago Care and find out why they denied the claim. Winnebago Care was contacted and stated that I needed to send in the receipt which I did. They questioned the amount as I only sent the receipt of payment so the break down was subsequently sent. ($4.25 for the striker plate, $50.70 labor and $6.00 Environmental Waste Disposal = $61.67) Seriously? This is pretty close to fraud. Winnebago indicated that I would be reimbursed so that is taken care of, however, I thought others should be made aware should they be dealing with DDRV Service. It was not a good experience! Show less

I wish zero stars were an option. We are in the market for an Outdoors RV and wanted to look at them. I completely realize the scarcity of models during Covid. However, Dennis Dillon website advertised as having 81 units on site. No matter what filters you used on their website they said they were located in Boise and onsite. In retrospect, we should have called and confirmed before traveling 7 hours but nobody else miss-represents their inventory like they do. Sumner, Thompsons, Lassen all say, "pre-order" or "on order". When the salesman arrived he greeted us with the news only to mention it happens "all the time". He tells management etc. We then tried to salvage the visit by looking at what they did have on the lot and the salesman said 80% of the units were unlocked. We tried 15 units and found one unit unlocked. The salesman did not bother to follow us to the yard. I will never visit this dealership again and I recommend you consider Bish's down the road and talk to Charles who was great but he just didn't have what we were looking for. If the company has to lie to get you on site by completely miss-representing their inventory, do you really think they will help you during a warranty repair? Show less

We purchased a new Lance RV 5/9/20. After a technician reviewed that all equipment was in working order, it was released to us with the understanding that all the equipment was tested and working! On our first trip (June 12-14, 2020) we discovered that the Norcold refrigerator did not keep our food cold and the food spoiled. The RV was returned to dealer for evaluation and repair the 3rd week in June. It has been difficult during this entire process to get timely updates from the Dennis Dillon RV Service Department. Calls to the Service Department almost uniformly go to Voice Mail with a promise to call back by the end of that business day. Calls have been returned 26.6% of the time. -Dennis Dillon RV has had our RV that we purchased on 5/9/2020 in their possession for 8 weeks and have been unable to repair or replace the refrigerator making the RV unusable for camping. Again, it was released to us, with the understanding that all the equipment was tested and in working order. -During this period, the customer service and communication with Dennis Dillon RV Service Department has been extremely difficult in the context of having calls returned timely and obtaining updates on the status of returning our RV. I spoke with Josh in the Service Department July 10 and was told there was a strong ammonia odor and they were replacing the refrigerator and I should expect a call back from Michael (no call back). The following week (after several calls) I spoke with Michael in the Service Department (week of July 13th) that an email from Norcold stated that the replacement refrigerator was in transit and would be received shortly. Again, repeated calls to check on the status of the repair were not returned. Following up the week of 8/3/2020, I was informed that the replacement refrigerator has NOT been shipped and it is unknown when it will be shipped. The Dennis Dillon RV Service Department cannot estimate when the RV will be repaired and returned in working order. In addition, I am paying RV insurance and a monthly fee for indoor storage for the RV that is not in our possession. Show less