Update on our experience at Colton RV Orchard Park NY . They came through for us in a big way, made some staff changes, and kept their promise, and then some. The Buffalo Nickel came back clean and ready to go. Thank you to Casey Colton for taking care of us. Show less

They should be ashamed of their service. We STILL have not heard back and are now out $1200 for nothing. *Briefly, we left our Airstream with them with the condition the maintenance was done by our Memorial Day trip. We called multiple times for pick up and had to actually call the retail side for them to get ahold of service since they did not answer the phones for days. What service does not answer the phone during open hours for days at a time? The day we needed to pick up and were told it was not even touched yet. No problem. We agreed to pick it up two hours later and to bring it back when you had time. We did not even complain about the inconvenience of leaving it there so long and no work done. Upon pick up, two hours later, they charged us the full $1200, including SIX HOURS OF LABOR (impossible) and little of the work was done. Two rivets replaced and an ebrake fixed. That's it. We paid (mistake) because we had a trip for a memorial service scheduled and thought we could bring it back for the rest of the work. Now, CRICKETS and no calls or emails returned. We made another appointment at another dealership and will pay AGAIN to have our minor repairs done. Was this worth the bad press (Yes, I'm telling EVERYONE) just to save a few bucks? We were even willing to return and tie up the Airstream again to get the work done, but the service does not even return calls. They should be ashamed and the Airstream groups recommended we take this further. For anyone reading this, skip this scam and take the trip to Colonial Airstream and see Patrick. It's worth the trouble. Show less

Horrible pathetic RV dealership. God help you if you have issues once you hand over the money. They don't know you after that. It doesn't matter who you deal with at Colton, no integrity whatsoever in the Colton organization. Run the other way. Don't put yourself through what the wife and I have gone through. Show less

I bought a 2023 Intech Pursue in November. The Staff at the Orchard Park Store was superb. My Sales Person was Lucas Fremont. He was very polite, friendly and very knowledgeable. I looked at several units and he showed me several outside in the cold and still was very pleasant. My whole experience was very comfortable and relaxed. Thank you Lucas and Colton. I will be a return customer. Show less

Took our 45’ Allegro Bus there when new for service on a compartment door that outside skin was coming apart. They glued it and said would never come apart again. 2 years later it came apart and called for repair. Receptionist was not very nice and informed us they would not stand behind the repair. Feel they should have properly fixed in the beginning as had new door delivered there from factory. Show less