Voted most helpful review
Carlyn Booth
Ohio
Reviewed on September 17, 2021
I would give them 0 stars if possible. If you have the misfortune of using their service department, I highly recommend taking several photos before leaving your property in their incompetent hands. Unfortunately, we were naive and didn’t take photos prior to drop off to be able to prove the damage done...
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I would give them 0 stars if possible. If you have the misfortune of using their service department, I highly recommend taking several photos before leaving your property in their incompetent hands. Unfortunately, we were naive and didn’t take photos prior to drop off to be able to prove the damage done to our camper.
After dropping the camper off for a towing problem ($10 fix according to their tech) and an issue with the radio ($75 fix including labor according to their bill), we received a phone call about the slide motor needing replaced. We had been out the entire five day weekend prior to dropping it off without any slide out issues, but knew the motor would need replacing soon, so we weren’t entirely surprised by this. My husband had previously purchased a motor in anticipation of this problem, so I asked if they could use that motor stored in the camper. The said they would see if it would work. A few days later I received a second phone call and they said they had looked but the motor wasn’t the right one for the drive shaft. Additionally, after inspecting the current motor, they would need to replace a couple of other parts. Our $100 fix is now quoted at $900. I said that was fine and to continue.
A MONTH later we received a third phone call saying that the frame where the motor is attached is bent and the entire frame needs replaced. The total bill is now up to $2000. Confused I asked why this wasn’t disclosed in the second phone call. They sent pictures of the motor and only inches from the motor (no way to overlook it the first time) is an extremely bent frame. Not only did their techs “with over 20 years of experience” fail to explain how it occurred on their time, they could not explain how it could have occurred at all. Insisting the problem was there before, they refused to admit fault. Frustrated, we saught out other professional advice and advice from multiple experienced owners. All of which had nothing positive to say about Colerain. After learning this most definitely would have caused us problems previously if it had indeed “already been like that”, we picked up our camper today only paying for the repairs initially requested which was somehow now $240.
The icing on the cake was as they pulled the camper to the front, I noticed one of our blinds completely ripped out on one side of a window. I guess the tech was too hot and couldn’t figure out the blinds without further damaging our property. Absolutely disgusted with the service here. HIGHLY RECOMMEND DO NOT USE THEIR SERVICE!
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