Where do I begin! If I could give Caveman RV a Zero, Negative Zero, and/or a no star I would! I would not recommend anyone buying from this dealership! Pass them up and go somewhere else. Take your money and run as fast as you can away from Grants Pass! A deal that started several weeks ago working with Sarah C. Has been a buyers nightmare. I was in the market to purchase a brand new 2022 Lance 1172. I was approved for the loan and Sarah had provided some very high numbers that I did not feel comfortable paying. I decided to not pursue the deal. Sarah was really hoping that I would accept these high numbers, which I kindly declined and decided not to proceed. Two days later I get a call from Alan the sales manager and he gives me different numbers that were in line from what I had received at Curtis Trailers. I agreed to those numbers with additional accessories and paid a $3k deposit. These accessories included a super hitch, which was suppose to be ordered for my pick up today 13MAY2022. After waking up at 0200 and driving the 4.5hrs and booking a hotel plus gas I arrived at Caveman RV this AM. After meeting Alan and Sarah in person my brother and I waited 1.5hrs only for Alan to disclose that there was a misunderstanding and the super hitch for my truck was never ordered. Essentially Sarah was under the impression I had a super hitch already on my truck and although I had send her pictures of my hitch of my trucks current stock hitch weeks prior. So not only did Caveman RV not order the right equipment that should of been part of the deal supposedly they stated this was miscommunication. This is straight out BS and this is exactly how they treat thier customers. They wait until you drive 4.5hrs, spend money on gas, take personal time off and not even offer resolution. Do yourselves a favor and go somewhere else. Caveman RV is not worth your time or money. See pictured of the hitch on my truck. It's not a super hitch as you can see! This was a bad screw up on thier part! Please take your business elsewhere. Save yourselves the time and headache! Don't count on Caveman RV to fix anything because instead of being proactive and offering if they can call around other dealers in hopes to fix the issue all they did was apologize. Thier apology doesng cover the expense and time spent driving there and the memories you hoped you would make with you kid because of something caveman could have verified and planned with a simple check list! Ridiculous!!! Show less