Hello~ The term “Happy Camper” is certainly not applying to me. On August 5 I called your Thornburg VA location to check about getting a repair, Shannon informed me that the 1st available appointment was for August 14 at 9am, I explained that my fiancé was the only one that could take it there so I would have to check with him as it is a work day and he would have to take time off, he leaves fir work at 3am and does not return home until 5pm, we live 30 miles as the crow flies, approximately an hour drive if the traffic is good. I called back and confirmed that if the appointment was still available, I would take it, she suggested that if I could get the Travel Trailer there by 4pm, on that day (Saturday) they could hold it there until the scheduled repair. I also requested the free roof inspection that Camping World offered me when I made the purchase of the Travel Trailer, I was told to make sure all stowaways and doors were to be unlocked, which is unsettling but I was assured the Travel Trailer would be stored behind a high, electric fence. We all agreed to the above. The Travel Trailer was checked in sometime around 12 noon on the 5th, It was explained to me a diagnostic would have to be done at the charge of $97 and if that and any repairs needed could be done before the 14th, they hoped to fit us in, we agreed to that offer. About 1 hour later I received a text from Shanon explaining an error in the price she quoted me for the diagnostic, I was a bit miffed, but it is what is and I agreed to the newly quoted diagnostic price. I sent Shannon back a text with the claim number from my insurance company, which she responded to. Monday the 14th comes and I hear nothing. I placed a call at 4:10, 4:31 (3x), 4:32 (2x), 4:33, and finally 6:38. The multiply calls were because I kept getting hung up on, one I cancelled because it did not go through. The last call I was informed that the shop was closed but someone would contact me the next day. I received no call. On the 15th I called at 10:21am asking what was going on with my Travel Trailer, I was told that computers were down and nothing was known, not even if the diagnostic was done, but it would be checked on and I would receive a call. No one called me back. Today, August 16, I made an attempted call at 10:29 and was hung up on, I called back at 10:30 and requested the service manager, I was told she was not available. I gave a quick rundown of what I have explained here and was told the service manager would call me back, I still have received no word. I now realized I was NEVER given any contract, papers or work order stating that my Travel Trailer was dropped off for repairs, NOTHING…this is unsettling as I realize someone can come in and possibly remove my Travel Trailer, pretending they are the owner. All the above is unacceptable. I worked CS for years and would never have given this service, or rather lack there of, to anyone out of the respect I had for them, my organization and myself. I will be writing a scathing review on social media and all internet platforms regarding the Thornburg Camping World location. I regret having purchased my Travel Trailer from Camping World and I regret taking it there for any repairs that have not occurred. Deborah Delano Houchins 2020 Heartland Mallard 210RB Show less