Update 3-28-24 After receiving our camper back AGAIN after them having it all winter to replace the rear wall and a bunch of other various things that were supposed to be addressed 4 times ago. I finally get the sun to hit the rear of the camper just rite and surprise surprise they just tried covering up the patch holes again on the rear wall. STAY AWAY from these people!!! And them posting to reach out to corporate directly is a joke. Worked with 2 people from there and you would receive better help from a dog ---‐--------- Purchased a new keystone cougar through the syracuse store back in February and just now getting it from service 2 months later which I get that everything can be delayed from the distributors and that there was a good 20 things wrong with the unit however after finally taking delivery of it disappointed would be an understatement. Especially after I call weeks prior to receiving it to double check that a good amount of things were not on the work order and was told after double checking that it was all set, whats the point of a walk through if your only going to fix 1/3 of the issues no less all covered under warranty. Now after countless phone calls to the service manager with no response I'm stuck with a lemon and a Shi* service department along with a sales lady that doesn't have a care in the world. Stay clear of this place and keystone, this is our 6th camper and both experiences have been the WORSE! Update: Day 2 of looking the camper over and being outside with the sun finally being out I noticed the ladder was swapped since all 24 old screw holes are visible and a botched paint job in the rear. Where the re attached it to the roof they left the membrane bubbled up and did a poor caulk job. Now it all makes sense why they brought it inside with poor lighting Again STAY away from this place Update 6/23: Still only 25 percent if the things have been addressed even with it being in the shop close to 3 months. Found out through another camping world that the damage that was done to the rear was covered up by the syracuse store. Even with all the calls we make to get things resolved we only get a call back half the time. We even said we would still work with camping world on getting into a different unit and was told from Mat the manager that we would have to take a $20k to get out of it. Not sure why we have to suffer for a junk camper they knew about and sold without disclosing the issues Show less

they break more than they fix. Had it in for what should be warranty on a 2023 model bought a few months ago but they did not fix any of the issues but the did screw up 2 of the slides. I would never do business with them again nor would i recommend anyone to do any business with them they are the absolute worst. Show less

This is the absolute WORST service department I have experienced! We paid these people THOUSANDS of dollars to fix problems that they never fixed! In one instance we bought all new tires for our RV from them, brought it back because they were vibrating and they assured us that they were perfect, installed correctly and guaranteed our safety. Guess what?? One of them blew out on the highway because it WAS NOT installed correctly and nearly cost us our lives! DO NOT take your RV here for service! Go to Burdick! They are MUCH MORE professional, honest and do the job right!!!! Show less

I bought a camper trailer from them with a price of $14,700, they sold it to me for $18,000. Then they slid an $11,000 5 year warranty into the deal without ever showing me a price. I like the trailer, but it's not worth $29,000 Show less

After two horrible experiences at two other Camping world locations(One being a Gander Mountain), I thought the third time may be a charm. I had been trying for two weeks to purchase a Coleman Lantern 17B. I understand that they were hard to find in stock, but we did not need the camper right away, after the salesman at this location went on and on about how they are the flagship store and they can get inventory that other locations can not, he told they me they had a unit due in two weeks that we could purchase. Taking his word, I gave him credit card info for a deposit, contingent upon getting a purchase agreement and agreeing to the terms. Two hours later he calls back and tells me that unit is not available. He says he will find one and get back to me. At this point I am done with Camping world. Three strikes and you're out. Low and behold a couple days later he locates one and takes it upon himself to run my credit card without as much as a conversation with me telling me he found one, never mind sending me a purchase agreement, or even a receipt. A few days later I notice the charge on my card and call to tell him that I did not authorize the charge, and have already purchased a camper. He says OK, and that they will refund the deposit. Minutes later a get a call from a sales manager telling me they will not be refunding my deposit because they already located a camper for me. Again, no agreed upon price, term, nothing! The sales manager was rude, and threatened their legal team if I disputed the charge, as well as insulting the brand of camper that we purchased. Needless to say BUYER BEWARE! If this is the best they have to offer, god help them. Show less

This is the email that I sent to Camping World RV Headquarters >>>>>I am writing to inform you that the worst shopping experience that I have ever encountered happened today at Camping World, in Syracuse NY. My wife and I have been contemplating purchasing a New Motor Home for about 6 months. We finally decided that now is a good time to purchase. I am in no way exaggerating my sales experience. “Kelly” was the Sales Associate. We went through multiple units and I decided on what one I wanted to purchase but they had to bring a duplicate unit from another store. No problem, so I thought. She took my preliminary information and had me fill out a credit application. As she was leaving, I stopped her and explicitly told her that “I do not want my credit run because there is no deal written” No Motor home stock #, no price, NOTHING !!! I WAS NOT comfortable with that arrangement and told her so but she told me that was their standard procedure, to “trust her”, and she was “only” a sales associate and had to do what she was told. I didn’t trust the information or her but She assured me that my credit wouldn’t be run until I had a purchase contract but the “sales manager” had to locate the same motorhome and fill out the purchase agreement. All lies. I’m waiting about 10 minutes and I get an alert from My Experian App on my phone alerting me that Camping World Syracuse, NY ran my credit. I got up and approached Kelly and the Sales Manager and told them that Kelly assured me that my credit would not be run until I had a purchase agreement. Sales manager, and I quote “we didn’t run your credit” I accused him of lying, and he got upset with me, including raising his voice to me. That was very quickly resolved when I opened my phone and showed him my Experian Credit App and showed him that 10 minutes earlier I received an alert from Experian stating Camping World Syracuse NY, with correct store address did in fact pull my credit. He was speechless for 10 seconds and then blamed me for signing the credit application. I questioned Kelly about her unprofessional and deceitful actions and she could not respond. They ran my credit to see If (1), approval status.(I’m already approved with a bank and I told Kelly that) (2) based on approval status, I’m guessing it was a sales tool to see how much of a deal they did or didn’t have to give me (3) sales tool to use against me in my trade in that had a minimum of $5000 equity and as high as $7500. No matter the reason, I was lied to and deceived in the worst possible way of any purchase that I’ve made in my life. I am 57 years old, well educated and my wife and I make a good income. I have purchased multiple homes, vehicles and even a new RV from the Camping World Syracuse store 6 years ago. That deal was as expected, great RV for the price, everything was upfront and truthful. I will never do business with Camping World anywhere, ever again. I will never recommend Camping World to anyone, ever again. I will be finding review sites to let everyone know how I was deceived and that the sales tactics are seriously unprofessional. I expect honesty and a fair deal with any purchase. I didn’t get that and I firmly believe that many customers receive the same treatment and most likely do not realize it. Thankfully, I have the Experian App on my Iphone to catch the absolutely awful deception that Camping World in Syracuse NY used against me. Tim K. Show less