We purchased our first camper a year ago after doing a lot of research including visiting many dealerships, which was usually a fun and educational experience. Now that we're ready to upgrade in about a year, we're back out looking again. Visiting Camper World felt like the old used car sales experience of years ago, high pressure and not very knowledgeable. What was supposed to be a fun, casual Saturday afternoon walking through the campers we're interested in, turned out to be nothing but a scripted, high pressure sales pitch from someone who's previous job was selling cell phones. We don't need another visit to know that this Camper World is not the place we would trust to purchase from and expect a good relationship with. Don't waste your time here. Show less

Took my 2021 Durango Gold to Monticello location for a simple warranty fix. They had it for three months and managed to cause 10’s of thousands of dollars in damage by backing it into other campers.The back 3/4’s of the door side, slides, doors, walls, windows, and roof all needed extensive repairs and/or replacement . They also charged the manufacturer for around 6k in repairs and accessories that were never fixed and I’m still not sure why they billed for accessories. They didn’t fix the warranty work (a shade, they simply swapped it for another one inside the camper, so the one they were to fix appears to be fixed but the broken shade is on another window). They trashed the inside of my brand new camper tracking grease, anti freeze, mud, and what appears to be some kind of adhesive all over, staining the flooring. They damaged the sofa and ottoman and used the toilet in the bathroom without flushing. They lost all my keys and key fob from my keyless entry. When I went to get my RV to pull it to the manufacturer dealer to have it fixed, they would not release it without me signing a waiver. When I refused to sign they said they couldn’t release my camper to me. I had to call the Sheriff’s Department who had to come and tell them they had to release my camper as it was not their property, even then the deputy was met with some resistance. They refused to give me their insurance information, even tho they were explained it is Minnesota law, they argued that it wasn’t. I tried to contact corporate and was given the run around and referred to a general customer service line. A manager finally called me and we had a good talk conversation on a number of occasions and I thought we were getting things accomplished. Now all communications have stopped and no one will talk to me or return emails. I am in the process of requesting FOIA records on Camping World as the Sheriff’s Deputy informed me this situation is constant (not confirmed). Once I receive the FOIA request I will post information and photos as well as the court case number. Show less

I would never do business with Camping World Monticello again! And we would never recommend it to anyone. If we could give it zero stars we would. It’s not that we don’t live our camper, it’s how they treat customers and do paperwork and say they are going to do you right and they don’t . From the GM to the financial and service department I would not trust what they say. Show less

We ordered a palomino solaire from this camping world through our salesman Apples in March. First, he told us it would be a few months before it would be ready. Then he talked to his manager and all of the sudden they had one on order that was supposed to be going to the line in 6 days. We thought, awesome and the great news was, we could modify it how we wanted. He even called his forest river rep to confirm(unless he was lying about that too). We add what we want and he says the msrp was 40 some thousand dollars. We tell him that’s way more than we were going to pay. He asks for our price, we tell him $36,000 out the door. He writes it down, has us sign so he has a deal if the manager approves it. He goes to speak to the manager and several minutes later comes back says it was approved and will be ready mid may. Beginning of may comes, apples says it will be mid June but we would have it by the Fourth of July. Next update was not until August because they were missing parts. At this point Apples knew we would not be happy and he suggested we could buy one of the other 3 campers of our make/model that camping world has on their lots and buy that for now. We decide on one, buy it for $1500 more than the one we ordered with less features but still want to buy our original when it’s done. Next update is ours won’t be ready until September. At this point, it has become a joke at our house. 2 or 3 weeks ago we get a call that it’s coming off the line and we will have it soon. We call and talk to apples and he says the price went up. My husband says what about our signed deal? Apples says it said the price could change. We say not on the paperwork we signed. Apparently on the back of their purchase agreement, their is fine print that says the price can change. What we signed was not the purchase agreement. We signed a deal that says $36,000 and nothing about the price could change. Camping world will not honor the deal we signed with them. Camping world in Monticello doesn’t give a crap who they lie to or any deals they make. Do yourself a favor, go across the street to Monticello rv center, drive to shakopee and check out a/c Nelson. Go anywhere else(except hilmerson in little falls b/c camping world bought them out). Don’t give these ppl your hard earned money! Show less

Camping world has been very patient with us they have tried to fix everything that was wrong with this RV there are times I had to step in to get a hold of the manufacture to make sure things are done correctly. Otherwise they would Ignore camping world.patient with us they have tried to fix everything that was wrong with this RV there are times I had to step in to get a hold of the Manufacture Otherwise they would Not listen to camping world service. I thought that was very rude of the manufacturer to deal with camping world the Way they did. Show less