Camping World Service is a waste of your money and time. Their Technicians are not trained, and the turnover is high. The charge for fake services they don't or can do properly, and do not care about customer service. Continue reading to hear my issues.
Had a RV systems check done. Everything passed. H...
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Camping World Service is a waste of your money and time. Their Technicians are not trained, and the turnover is high. The charge for fake services they don't or can do properly, and do not care about customer service. Continue reading to hear my issues.
Had a RV systems check done. Everything passed. However, after a few days at home, my Propane alarm went off. I replaces the sensor, since they checked for leaks already and it passed, and the sensor was about 6 or 7 years old. However that was not the problem. I purchase my own leak detector and found 3 propane valves leaking. There systems check, including a water column check of the propane found no leaks (and the water column check is supposed to be the most accurate). Must not be trained in the use of it, or just faked the check. After taking it back for the leak, they could only find 2 of the leaks (after I told them of the three leaks found and where). I havd to explain the 3rd leak location exactly, then they found it. This is RIDICULOUS. They were going to order parts, but after 133 days, and not hearing anything back from them, they lost track of the request for parts, then wanted me to pay over $1000 for them just to order them (for three valves). Again RIDICULOUS. Then they insisted I pay for work I already paid for, 4 months earlier. Again, RIDICULOUS. Then they said I need to order the parts. I spent and hour online and found all three, brand new. They said if I find the parts they would install them (for a cost) If that is the case I can go elsewhere. In any case I found all the parts within about an hour online (total, just over $200), not the over $1000 they claimed. Again, RIDICULOUS. And this is what they do for a business. Needless to say, I will have the parts installed elsewhere, with real technicians.
I also paid to have a Sealtech leak service, they indicated they found the leak, patched it up (charged for the test and the repair. But the leak is still there. There is a year warranty on the work, but taking it in may be a waste of time.
Ok keep in mind, the total time my RV was at Camping world was over a month (two trips, one for the initial service and Sealtech, and another trip to have them verify the leaks they missed, so they can order parts, they did not order, then say 4 months later I needed to pay $1000 in order to order parts, the could not find. RIDICULOUS.
I contacted Sealtech to inquire if they are qualified to do the Sealtech work. They indicated that should be. But Sealtech just sells the product. I guess Camping World just fakes it and takes your money.
So to summarize:
1. RV at Camping World for at least 3 weeks to do a System Check and the SealTech. Both of which they failed at doing correctly
2. Another week to have them verify what they missed with the Propane leak, which I had to find. Did they offer any credit for the inferior work they did and caused me to drive over an hour each was, twice for them to figure it out. "NO".
3. Not ordering the parts for 4 months, then telling me I had to pay over a $1000 for order the parts.
4. Claiming I had not paid a previous bill, and that is why they did not order the parts. Of which management had to figure out I already paid my previous bill.
5 They telling me I had to order the parts myself, they they would install (at there RIDICULOUS rates, with poor quality Technicians).
6. I ordered the 3 valves within about an hour for just over $200 with tax and shipping.
I found another RV repair, explained this to them. They seem to have heard about some of these same issue with Camping World, and there lack of quality service. I imagine, that is why they keep busy.
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