Voted most helpful review
Ken
North Carolina
Reviewed on October 29, 2020
I urge anyone looking for an RV to look elsewhere. We have had nothing but a bad experience since day one. First, the sales portion was a nightmare. Between the sales person who gave us a quote and then said he was wrong on the quote to the next person who gave us a quote of almost 20,000.00 dollars more to t...
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I urge anyone looking for an RV to look elsewhere. We have had nothing but a bad experience since day one. First, the sales portion was a nightmare. Between the sales person who gave us a quote and then said he was wrong on the quote to the next person who gave us a quote of almost 20,000.00 dollars more to the sales manager then coming with another 1,500.00 higher than the 20,000.00!!! We left. The next day a finance manager (Luke) called us. We had not dealt with him previously. He talked to us and told us if we only dealt with him would we still be interested in buying the RV? We were hesitant but decided to. Let me say Luke should run the dealership! The rest of them are horrible. We bought our very expensive RV. We had it delivered to our location. When we got there the AC did not work. A brand new RV. They sent someone to fix it. After a couple more months the door lock would automatically lock me out. Literally I was locked out twice. Went and had a key made and have had to use it many times. Not that big of a deal right? Well, try being locked in your camper!!! I couldn’t get out. I literally had to go out the emergency window. Unacceptable. I have called them many times trying to get this fixed. Then our back wash area was leaking. We called them. They asked us to bring our rv in. We can’t bring it in as we live in it right now while building a house. They sent a tech. He accessed the problem. Called th shop and told them what he needed. They were suppose to set a time to come within the next week. This is August. We never hear from them. We call again. They have no record that a tech came out or anything saying they ordered anything. We keep trying for weeks to get them to get what is needed to fix the door and the leak. We hear nothing. We call. They still have no idea what we are calling for! They ask us to send pictures. We do. In the meantime where it leaked it also sagged the underneath covering. It’s now October. After much demanding, yelling and so forth they said they ordered the parts. They said a tech would to fix it on Thursday October 29. I asked for a time they said they couldn’t give me a time I told them how very important it is for me to a e a time as I will be in a closing that day. They said the best they could do is give me a 2 hour notice. Of course they didn’t. Of course they showed up while I was at the attorneys office. Left a message while I was In there. He left. We are still stuck with nothing fixed. When asked when they could come back the service rep Tyler said that was above his pay grade. Tanner the Service manager would have to call us. Yeah right. They literally are useless. Don’t return phone calls and don’t do one thing they say they will. I am here to give you the heads up. There are so many other places with integrity. Go there. Never give this place a dollar of your money. You will regret it.
Now on to make a BBB report and Good Sams report.
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