I was surprised to see the poor ratings here. My experience is different at the Conway, NH branch. I had a situation come up where I had to cancel my purchase [sooooo disappointed!] I had put a deposit down to hold the unit that was absolutely perfect. It hit every box I checked. My sales rep, Destin Pinkham and his manager were absolutely understanding and gave back the deposit that same day when I informed them of my personal situation. I also convinced my husband to ride up there [2 hours from my home] and we were very tempted to buy but had to put the brakes on. [sudden health and my personal vehicle issues]. Despite wasting his time Destin still entertained our hopes by showing us the unit and trying to arrange for us to haul it back to our home without needing the trade-in there that we had left at home. He didn't balk when we said we really couldn't continue with the purchase. Oh and the deal that included our 2013 trade-in was valued on the high end of the JD Powers rating. Overall it would have been a good deal with the sale price, trade in value and accommodations to make the deal work. So I rated this exchange as a 5. And when we viewed the camper it was SOLID! I was and am still very disappointed I couldn't buy it. Show less

Poor warranty coverage, poor phone coverage, service scheduling poor. They give you a time to bring it in and repair is never on schedule, you end up wasting the day. We had an 8am appointment on a two hour repair and didn't leave the facility until after 3pm! The store is nice inside with a decent selection of items. Show less