Asking all friends and family to share this post *PLEASE HELP* We need this to go viral.
👎🏻👎🏻👎🏻Do not go to Campers Inn of Tucker GA!👎🏻👎🏻👎🏻
We had first seen the fifth wheel camper that we loved at an Atlanta RV show about 2-3 years ago.
We met the...
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Asking all friends and family to share this post *PLEASE HELP* We need this to go viral.
👎🏻👎🏻👎🏻Do not go to Campers Inn of Tucker GA!👎🏻👎🏻👎🏻
We had first seen the fifth wheel camper that we loved at an Atlanta RV show about 2-3 years ago.
We met the person that had designed the layout for the company. It was Campers Inn that had it at the show Forward to March 2020. We went to look at the camper again and worked with a salesman on the details. We needed to sell our house first and planned to become full time RVers.
We sold our home and needed to be out by 4/22. We ordered our Grand Design Momentum 376 THS-R the end of April. We were told by the salesman that it takes 6-8 weeks for delivery. Due to Covid-19 the company would start manufacturing again the first week of May.
We had to rent a house from a friend while waiting as we have two dogs and were only looking for something for 6-8 weeks, so we thought. After waiting the 6-8 weeks we called the salesman to see what was happening. After no call backs or responses to emails my husband called the sales manager. He said he’d look into it and get back to us.
Nope! Not a word. We felt we deserved to know what was going on with our $126,000 unit. Where was it!
When should we expect it? Finally the salesman called and said it would be in sometime between July 1-7. We started to plan on campsites to put it in figuring we would have it by 7/6-7 after the holiday weekend. So, the 7th came and no RV.
We had to pay to cancel the campsite and also pay for rent as we were still in the house. We were told the 8th, but that Campers Inn needed 3 days to go through it, so we could get it on the 11th. New campsite reservations made and Oh also new appointments made to register vehicles in Florida. The date was delayed due to Covid-19 and delayed again due to a shortage of tractor trailer drivers, right! Paid to cancel campsite again and got new DMV appointments!
We actually ended up getting it on 7/15 and dropping it off at another business to put the stackable washer and dryer in as they were $1,000 less than what Campers Inn was charging. During the waiting period for the RV we were told by the salesman that it may not have the camera system we asked for as the plant was out of parts and couldn’t hold up the production line. It did end up having the camera system and after much bitching, Campers Inn hooked it up free of charge. During the 2-3 hour walk through we noticed some issues with molding pieces not on or half hanging off. The person doing the walk through told us the repairs would be made, but he had been told to go through it quickly during their inspection. Really? The manufacturer and the dealer “supposedly” take days to go through the units to be sure everything is good to go, or so we were told!😏
So we waited for those to all be fixed! After living in it for a week we found many issues. Some small and some major. My husband called Campers Inn customer service a number of times, no call backs!
He called Grand Design and got a case number and was told all issues would be covered. After many calls to Campers Inn, a serviceman gave us an appointment to bring it in. We were only back in town for 2 days. The day before the appointment the service manager called my husband and canceled the appointment.
He went off on my husband and asked him who was paying for the work? He told my husband he cannot just tell them when we want an appointment and that with warranty work it would be at least 2 weeks before they could get us in. He then basically told my husband to take it somewhere else. Our solar system that we paid extra for is not working, our surround sound which was extra is not working, the door isn’t latching, a side compartment doesn’t lock, the toy hauler ramp could kill someone when it comes down and is not spring loaded to come down slow as it is supposed to, there is a piece missing on the arm of one awning, the One Control panel that runs everything is froze up, thankfully my husband can run it from his phone, the bedroom air conditioner sounds like a freight train when it comes on.
The bed spread had a huge stain on it we noticed in the walk through so we are supposed to get another one. Apparently whatever was leaking soaked the memory foam mattress too and after 3 nights of sleeping on it, it had a huge dipped indentation where I was laying. We threw it out and put a new queen mattress in. Now we need a step stool to get up on it!
Our retirement dream has turned into a nightmare. No one at Campers Inn will help us. They were all sooo nice before we got it. We are 2 weeks in now and searching for a mobile technician to come help.
We have one, but we will have to pay up front and get reimbursed from Grand Design. Ridiculous! We have offered to bring it to the manufacturer in Indiana to get it fixed and we were told they wouldn’t be able to get us in until sometime in September.
User's recommendation👎🏻👎🏻
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