Voted most helpful review
Regina Tesseneer
North Carolina
Reviewed on March 31, 2022
We purchased our camper on 3/15/2022. When we did the walk thru there were two rips on the canvasses and seal was unattached. When we brought this to the salesman’s attention, he said “I’m sorry about that” we will get it fixed. We said “ we’d like to back out of the deal&...
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We purchased our camper on 3/15/2022. When we did the walk thru there were two rips on the canvasses and seal was unattached. When we brought this to the salesman’s attention, he said “I’m sorry about that” we will get it fixed. We said “ we’d like to back out of the deal” we then spoke back to the finance manager Allen. Allen, said We’d like to get this fixed for you. He said we will send this to the canvass to our upholster guy and we will get this fixed for you. We received three phone calls on 3/21 and 3/22 that our camper was ready for pickup. We drove down to pick it up and when we inspected the camper, the seal was still unattached and we could see daylight. Again, Allen(finance manager) stated the they would get the camper repaired temporarily and order a new canvas, deliver it to my driveway! One week later, it was delivered in my driveway STILL DAMAGED! We sent it back! Now we are being told that it will take 8-15 weeks for the canvas to come in!! They were eager to make the sale but haven’t been eager to fix this problem!! We have gotten the run around and half answers!! I DON’T RECOMMEND DOING BUSINESS WITH BROWN’S RV!!! If I could rate their service as a 0 I would!!
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