I bought a Trailer a Free solo teardrop from Blue Dog Rv in Pasco Wa. Wow is all I can say yes WOW. These people are on the ball sharp they answer all your questions. The service the way they all communicate the walk thru etc.. I have no issues or any negative comments about anyone or anything, Luis Herrera was my sale guy and this guy WOW knows his stuff. His expertise and knowledge with all the app's the phone calls and him getting back to you and answering all your questions his service is 5 stars for sure. I want to thank the staff for all you did and have done, to make my buying a trailer so simple and stress free. If you want a Trailer or Rv go buy it from these guys and gals if they gave 10 stars they would get it from me for sure. And Luis Herrera thank you for all you did for me. keep up the good work one day you'll be running this place. Show less

My husband and I bought a 2021 Keystone Bullet back in December of 2021. Sales were decent but the service absolutely sucks. When we bought the camper we noticed one of the rear windows was not completely sealing so we were told to call and make an appointment to get it fixed. We also noticed there was some overspray on the bottom of the camper and we were told by service that they will submit it to the campers warranty and it should be covered to replace. We were also told that sometimes the process under warranty takes a little time for approval etc. We waited a month and called the service department and kept getting the run around and were told we would get a call back which we never did. After numerous calls to the service department and many months gone by we finally got an appointment to get our window fixed but when we took it in to get the window fixed we were told they still needed to call the warranty to get the overspray on the bottom of the camper taken care of. Anyways we love the camper but are regretting buying it at Blue Dog Pasco, WA because their service department is horrible and has not taken care of us in a timely matter. I definitely would not recommend buying from this company. Show less

I want to start by saying I am apprehensive to even write a review due to the fact my BRAND NEW 2021 Olympia 26BH is currently at Blue Dog RV of Pasco awaiting service. I fear that my trailer may be neglected or damaged simply for writing this review. The Sales process was great along with Finance. Part and Repairs are a department with no accountability and is incompetent. It is nearly impossible to get anyone to answer when you call. And returning phone calls rarely happen. We put down our down payment on 1/9/2022 and went to pick up our trailer on 1/17/2022. During our final walk through we found the black water flush hook up was bent (making trailer septic/water system unusable), and a A/C vent was broken. After getting the trailer home was also found the frame around the bath door was not attached. We were told at the time of pick up someone would call to set up for the fixes and some upgrades we had paid for. No one called. I called on 1/25 and my call was returned on 2/1 the soonest appointment was 2/11 they said they would do their best to have our trailer done by 2/16. Essentially, we were sold a defective product that they are in no hurry of making right. I guess the customer service stops when they get their money. Trailer was dropped off on 2/11. From 2/17-3/2 multiple calls were made to Blue Dog I was told Jackie was our parts rep. during one of these called a message was relayed from Jackie to me via the receptionist that there was nothing new to report. I was told Warranty work could take months to complete. How is selling me a defective product an issue of MY warranty. The item was not sold as is it was sold NEW, the fix is on Blue Dog, not my warranty. Another call Jackie said the good news is the Black water flush fix had been processed and they were waiting on the other fixes to be oked. On 3/17 I was told me a technician had looked at trailer to diagnosed the issues on 3/11 ( one month after it was dropped off) I was then told by Jackie if we were paying for the fix they could just order the part and it would be don’t faster. So you want me to pay to fix the defective product that Blue Dog sold me? During this call Jackie said she would speak to her supervisor Joe Harris about having the fix completed in lieu of the warranty OK, she said she would call me after she spoke to him. I called multiple times and left messages for Jackie in the days after this call to see what the status of our repairs were. On 3/25 I called and asked for Joe Harris he was not available but returned my call a bit later. During this call he said the Black water part had been Oked by Warranty and should have been taken care ASAP. He said he was going to call the manufacturer to get the status of the part. Said that he would get the trailer in to the shop to have the other work (we had paid for) done, he included having the trailer unwinterized at no cost and depending on the status of the parts he would see if there was a modification that could be made to make the trailer usable while waiting for the part. He would schedule our rig to be in the shop by 3/31 to complete all work that was yet to be done. On 3/31when I call about my trailers status Blue Dog was experiencing phone issues, when I was able to get a hold of someone she took my email address for Joe to contact me. I have yet to receive any email. On 4/5 I called and left 2 messages for Joe, I was told he was out of the office for a training. I called on 4/6 Jackie was not available was told a message would be left for her. 4/7 I went in the Blue Dog (an hour drive from my house) Joe was out until 4/8. Jackie was in she said we were still waiting for warranty Ok. I told her I had been told by more than one person her included that the black water flush repair had been oked. Jackie checked with her Warranty person Jamie and came back saying she would let me know when she had an ETA on parts. I let her know I would be checking with her and Joe regularly. I also let her know there is recall work required on the trailer (said she would have that looked in to) and that she would have the trailer unwinterized at no charge. She checked on the paid for work we brought in for she said all but one of those were done, she would have the last thing done ASAP (do you remember when she said if you paid for work it would get done faster? This is 55 days after drop off) On 4/12 I called and asked for Joe and Jackie neither were available. Left a message for both. Got a call back Jackie. I asked her when parts were order she said the Black Water flush should ship on 4/14 another part would ship in 3-4 weeks and the third was unknown. I asked her again when the parts were ordered she checked and told me they were ordered on 4/7. Nearly 2 months after drop off and 3 months from when the defective trailer was sold to us! Show less