Keystone Passport Ultra Litepage=2page=2page=2page=2 reviews

Do not buy a keystone product. My 20 23 passport has been nothing but a hunk of s*** since I've bought it. I am working in a disaster area on the Virginia and North Carolina line and have been down here for about 4 weeks The air conditioning is out for the fourth time this year. The refrigerator was out all last year. Tonight is supposed to get down to 30 and now the heater is out. The side of the camper is pulling loose and the awning motor has broken. I have used this thing successfully 19 days and last year and a half. Now I'm going to have to drag off this job working in the disaster area because I have no heat. Keystone needs to get their act together they used to be a great camper now they are the Yugo of the camper industry. I need to know where to drop this hunk of s*** off at in Elkins Indiana so they can see what type of crap they're putting out there on the road. There needs to be some type of consumer relations or class action lawsuit against s*** like this. Show less

Compared to newer models, our 2400bh has had only one issue with the slideout motor that took all of an hour to repair, I cut the 1x6 behind the access panel, which makes future repairs a snap. The new gearbox include a drip tray, livability is fine for a family of 4, we also added solar, a perko battery disconnect and extra 32" android tvs. No issues with leaks or water, everything works as it should 9 years later Show less

The quality and the service aren't there. The trim started falling off immediately. Three of the four stabilizer jacks bent the first week we had it when the camper shifted after it was leveled. The toilet seal leaks continuously. The shore power arched and welded the power cord to the camper within the first 6 months. Cost us $400 to fix it and had to use alternative sources of electricity. The warranty didn't cover this. The furnace hasn't worked for over half the time we've had it. Cost us $600 to get it fixed. Warranty service isn't an option as the locations are few and far between. The Keystone website even states that it would be easier for the RV owner to fix it themselves. Show less

Buyer beware!!! Bought new in 2/23. Used several times. Front of drawers literally fell off. No ladder for bunks. Shower door falling apart. Had to get new screws for it. Outside trim screws came out after using 3 times. Hot water l tank cracked. Less than 30days after 1 year warranty And keystone won’t cover it. Warranty from keystone is worthless. Crappy travel trailer that literally falls apart pulling it down the highway. Keystone is a joke. Please look for something else and don’t make the same mistake I made. Show less

Pros: Half Ton towable, affordable. Cons: The construction quality. All the trim is falling off. Staples aren’t fully hammered in. Silicone is the wrong color. One of the recliners broke, it was stapled together, the A/C to D/C converter stopped working and had to be replaced, MULTIPLE water leaks at the city water connection, the shower, the toilet, the water heater. The dinette table wabbles and won’t be staying long. This is a brand new camper and within the first year of owner ship it has been a constant project. I would not recommend buying this new Show less

This thing is junk. Everything I touch in it breaks. I ha been a camper owner for 20 years. I purchased this in June and it has been in the shop from the time I bought it. I have used it 1 day. The refrigerator had to be replaced. The shower leaked the GFI breaker had to be replaced. A hole in the insulation of the slide out. Just went to clean the plexiglass in the skylight and it popped out. This is the worst built camper I have ever seen. Fuck keystone. They was a quality brand before Warren Buffett bought them out. I have used this camper 1 day in 3 months. Show less

We have purchased 6 brand new Keystone Rv’s in the past 10 years including travel trailers and Fifth Wheels. With each new RV we have encountered changes for the good and the bad. In a perfect world we would be able to order the exact features we would like to have just as you can with auto products. Pros: Great Design, tows easily , spacious with lots of windows and an extra storage area outside. It offers a small outdoor kitchen with a small refrigerator and cooking griddle. Cons: Tankless water heater, takes too long for hot water to get to kitchen sink and doesn’t maintain heat thus wasting water. The outdoor stove vent is so high that you need a step stool to open and close it. The microwave sits too high so it’s hard to get food in and out of it. The roof vents were not caulked well enough so we had leaking in the bathroom shower and vent. Inside the vent surround screws were tightened too much that the plastic cracked. Keystone needs more quality control and inspections! The overhead cupboards open by lifting the door up with no catch to keep them open making it difficult to get into to get things out of them put things away. CHEAP Theater Seating is made with cheap faux plastic which clings to you when you move in the seat. Due to the cheap recliners the leg rest catches when putting up and wears off the faux plastic on the sides. The bedroom has push button lights which are hard to reach to turn on & off unless you’re a tall person. A simple light switch would have been a minimal cost and more convenient for the customer. Comparing the steps between Lippert and MORryde there’s no question about it that Lippert is the better step with the wider footprint. The outdoor handle coming into the camper has gotten smaller making it more difficult for persons with disabilities to get up the steps. Keystone has cut corners on too many things trying to save money. The quality goes down and the cost goes up. This is a problem with all brands of campers. Show less

We had issues years ago with oil leaking from the motor at our slide & passport washed their hands from us, our awning is higher in the front than the back, when you put the awning in it has come away from the camper & pulls the eaves away from the roof & the arm sits above the roof line when closed & won’t allow the awning to fully close. Show less

Power inverter keeps blowing and they refuse to do anything until pretty much catches on fire. Show less

In the shop more than camping (so far...but there's hope). As seems much like another review on the very similar Keystone 240URS (also posted here), the main issue has been the slide base cracking and falling off (twice so far) - thin protective plastic piece that goes over the rollers on the underside of the slide. Fortunately, unlike the other purchaser, Keystone authorized warranty work to fix this the first time (unlike the other buyer), but with the same adhesive and material as the original piece (as I understand). We managed to go camping twice after that during that summer, and then the RV sat parked for the fall and winter. Upon going out to de-winterize it in the immediately following spring season, it was observed that the slide base piece had just fallen off (the adhesive let go) while sitting parked over the winter. The keystone repair facility said this is the result of needing to use Keystone's direction on how to repair it the first time so not their fault or responsibility. They suggested I could talk with a Keystone rep. The Keystone rep reported that the warranty is expired, and the repair that was done was considered having lasted long enough, and they are not taking responsibility, but I could try an aftermarket extended warranty if I have one. Of course, the expensive extended warranty did not cover this. Fortunately and appreciatively, I managed to eventually get a discount from the Keystone repair facility (not the dealer who we bought this from) through my persistent complaining and got this second repair down to a not-insignificant $1200.00 from the original $1600.00 that was quoted. This problem has been in addition to a valve failing on the toilet and another on the black tank flush that each sprayed and flooded water all over the trailer (separate occasions), and a minor repair to the air conditioning that was installed incorrectly. A bunk mattress was also ripped when we bought it new, but that was rather insignificant. So while the floor plan is excellent for a small family, and the large rear slide of the king size bed is fantastic (i.e., you sleep parallel to the length of the trailer with no need to crawl over your sleeping partner), there certainly have been some frustrations. The folding bunk and cargo access door are very helpful and convenient. External shower on the door side of the trailer is also great. Lots of electrical plug ins. Please let it keep working and get through another winter. I'll aim to keep you posted. Good luck everybody. Show less