Keystone Passport GTpage=2 reviews

Do not buy a keystone product. My 20 23 passport has been nothing but a hunk of s*** since I've bought it. I am working in a disaster area on the Virginia and North Carolina line and have been down here for about 4 weeks The air conditioning is out for the fourth time this year. The refrigerator was out all last year. Tonight is supposed to get down to 30 and now the heater is out. The side of the camper is pulling loose and the awning motor has broken. I have used this thing successfully 19 days and last year and a half. Now I'm going to have to drag off this job working in the disaster area because I have no heat. Keystone needs to get their act together they used to be a great camper now they are the Yugo of the camper industry. I need to know where to drop this hunk of s*** off at in Elkins Indiana so they can see what type of crap they're putting out there on the road. There needs to be some type of consumer relations or class action lawsuit against s*** like this. Show less

Compared to newer models, our 2400bh has had only one issue with the slideout motor that took all of an hour to repair, I cut the 1x6 behind the access panel, which makes future repairs a snap. The new gearbox include a drip tray, livability is fine for a family of 4, we also added solar, a perko battery disconnect and extra 32" android tvs. No issues with leaks or water, everything works as it should 9 years later Show less

The quality and the service aren't there. The trim started falling off immediately. Three of the four stabilizer jacks bent the first week we had it when the camper shifted after it was leveled. The toilet seal leaks continuously. The shore power arched and welded the power cord to the camper within the first 6 months. Cost us $400 to fix it and had to use alternative sources of electricity. The warranty didn't cover this. The furnace hasn't worked for over half the time we've had it. Cost us $600 to get it fixed. Warranty service isn't an option as the locations are few and far between. The Keystone website even states that it would be easier for the RV owner to fix it themselves. Show less

Buyer beware!!! Bought new in 2/23. Used several times. Front of drawers literally fell off. No ladder for bunks. Shower door falling apart. Had to get new screws for it. Outside trim screws came out after using 3 times. Hot water l tank cracked. Less than 30days after 1 year warranty And keystone won’t cover it. Warranty from keystone is worthless. Crappy travel trailer that literally falls apart pulling it down the highway. Keystone is a joke. Please look for something else and don’t make the same mistake I made. Show less

This thing is junk. Everything I touch in it breaks. I ha been a camper owner for 20 years. I purchased this in June and it has been in the shop from the time I bought it. I have used it 1 day. The refrigerator had to be replaced. The shower leaked the GFI breaker had to be replaced. A hole in the insulation of the slide out. Just went to clean the plexiglass in the skylight and it popped out. This is the worst built camper I have ever seen. Fuck keystone. They was a quality brand before Warren Buffett bought them out. I have used this camper 1 day in 3 months. Show less

We have purchased 6 brand new Keystone Rv’s in the past 10 years including travel trailers and Fifth Wheels. With each new RV we have encountered changes for the good and the bad. In a perfect world we would be able to order the exact features we would like to have just as you can with auto products. Pros: Great Design, tows easily , spacious with lots of windows and an extra storage area outside. It offers a small outdoor kitchen with a small refrigerator and cooking griddle. Cons: Tankless water heater, takes too long for hot water to get to kitchen sink and doesn’t maintain heat thus wasting water. The outdoor stove vent is so high that you need a step stool to open and close it. The microwave sits too high so it’s hard to get food in and out of it. The roof vents were not caulked well enough so we had leaking in the bathroom shower and vent. Inside the vent surround screws were tightened too much that the plastic cracked. Keystone needs more quality control and inspections! The overhead cupboards open by lifting the door up with no catch to keep them open making it difficult to get into to get things out of them put things away. CHEAP Theater Seating is made with cheap faux plastic which clings to you when you move in the seat. Due to the cheap recliners the leg rest catches when putting up and wears off the faux plastic on the sides. The bedroom has push button lights which are hard to reach to turn on & off unless you’re a tall person. A simple light switch would have been a minimal cost and more convenient for the customer. Comparing the steps between Lippert and MORryde there’s no question about it that Lippert is the better step with the wider footprint. The outdoor handle coming into the camper has gotten smaller making it more difficult for persons with disabilities to get up the steps. Keystone has cut corners on too many things trying to save money. The quality goes down and the cost goes up. This is a problem with all brands of campers. Show less

We had issues years ago with oil leaking from the motor at our slide & passport washed their hands from us, our awning is higher in the front than the back, when you put the awning in it has come away from the camper & pulls the eaves away from the roof & the arm sits above the roof line when closed & won’t allow the awning to fully close. Show less

We can't go like use to, so it's for sale. It has been a good one. Quite a step up from the hybrids we had owned before. This model offered a lot of value for the price. It offers a unique floorplan that has met all our expectations. It has more storage than you can imagine. We all like our stuff and you can find a place for it. Everything is just convenient. Anyone owning a RV well be way ahead if they are a hands-on person. Be prepared to do things. Stuff happends, but we are blessed with many places to search out the answers. The industry has not kept up with the demand for service. However they working to give the owners the tools to keep them camping. We are glad we did it. Enjoy the experience, Kwink Show less

We've enjoyed our Passport no problems it towed great , We got so many extras when we bought it ....We thought the prievous owner never used it, down to dishes . We've not had the issoes that I've read on the other reviews maybe because it's a 2012 unit and not a newer one. We love ours . Show less

This trailer works great and it has everything you need. I couldn't ask for a better trailer and a great price. Really easy to travel with and can fit a family or is perfect to use solo. I recommend to everyone to buy one of these trailers Show less